Judith Amanyi

JUDITH ADA AMANYI J|A Abuja, Nigeria PROFESSIONAL SUMMARY - Linkedin - I specialize in giving businesses their time back through Efficient Executive and Administrative Support. With 2+ years of experience managing inboxes, calendars, client communications, and CRM systems, I’ve helped CEOs, founders and busy teams cut manual work, streamline workflows, and stay focused on growth. Skilled in diverse tools, I focus on process optimization and task coordination to improve productivity so businesses can scale effortlessly. SKILLS AND TOOLS ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Business Impact Skills Administrative & Executive Support Customer Support CRM Management (HubSpot, GoHighLevel, Zapier integrations) Workflow Automation (10+ hours/month manual work elimination) File & Data Organization Research & Process Documentation Email Organization Calendar Optimization (80% reduction in scheduling conflicts) Technical Proficiency ✓ CRM: HubSpot, Zapier, GoHighLevel, Zendesk, Freshdesk ✓ Communication: Loom, Google Meet, Zoom, Slack, Microsoft Teams, Intercom ✓ Project Management: Monday.com, Asana, ClickUp, Trello, Airtable ✓ Productivity Suite: Microsoft Office 365, Google Workspace, Calendly ✓ ✓ ✓ ✓ ✓ ✓ ✓ EDUCATION UNIVERSITY OF JOS, Plateau Nigeria • CERTIFICATIONS & TRAINING Soft Skills Excellent Written & Verbal Communication Strong Problem-Solving Abilities Detail-Oriented with Quality Focus Self-Motivated & Independent Worker Adaptable to Fast-Changing Priorities Confidentiality & Discretion Time Management & Multi-tasking- Bachelor of Science, Plant Science and Biotechnology National Information Technology Development Agency Cybersecurity Foundations Ella Web, Benue Nigeria • Diploma in Computer Applications 2025 2017 WORK EXPERIENCE Customer Support Specialist Ultradigital Technologies | Benue, Nigeria • • • • • Provided day-to-day Customer Support by resolving inquiries via phone, email, and chat, ensuring a seamless and positive customer experience. Increased customer satisfaction by 5% by identifying recurring issues, implementing solutions, and delivering personalized, empathetic support. Reduced customer contact rates by 1% through proactive problemsolving and improving self-service resources, empowering customers to find answers independently. Played a key role in developing and maintaining an internal knowledge base, with centralized resources that improved team product knowledge, and reduced average resolution time by 8 hours. Consistently exceeded performance metrics (e.g., response time, resolution time) by leveraging data-driven insights to optimize support processes and overall customer experience. Administrative Assistant Enis Communications | Benue, Nigeria • • • • . - - Managed emails, scheduled appointments, and organized data to ensure smooth day-to-day operations and efficient time management. Maintained meticulous records and documentation using Microsoft Office Suite (Word, Excel, PowerPoint) and cloud storage platforms like Google Drive Streamlined workflows and eliminated manual workload through smart process automation. Maintained and updated computer systems, ensuring they were secure and running efficiently.