Judith Amanyi

JUDITH ADA AMANYI J|A Benue, Nigeria PROFESSIONAL SUMMARY - Linkedin - Results-driven Administrative and Customer Support Specialist with 3+ years of Experience delivering Administrative Excellence and Exceptional Customer Support. Proven track record in Streamlining Workflows, Managing complex Tasks and Schedules and driving Measurable Improvements in Customer Satisfaction and Operational Efficiency. With a unique blend of Organizational skills, technical expertise, and Customer-first empathy, I’m here to make your life and business more Efficient, Productive, and Customer-focused. SKILLS AND TOOLS Skills Virtual Assistance, Customer Support, IT Services, Technical Support, Telemarketing, Lead Generation, Email Management Appointment Setting, Project Management • Technical Skills CRM: HubSpot, Zapier, GoHighLevel, Zendesk, Freshdesk Communication: Loom, Google Meet, Zoom, Slack, Microsoft Teams, Intercom Productivity: Microsoft Office Suite (Word, Excel, PowerPoint), Calendly, Time Doctor, Google drive, Trello, Monday.com, Asana, Clickup, Clockify, Airtable • Soft Skills Excellent Communication, Team Player, Strong problem-solving skills, Detail-oriented, Ability to maintain Confidentiality, Strong Organizational and Interpersonal skills WORK EXPERIENCE Administrative and IT Support Assistant Enis Communications | Benue, Nigeria • • • • • - Managed emails, scheduled appointments, and organized data to ensure smooth day-to-day operations and efficient time management. Maintained meticulous records and documentation using Microsoft Office Suite (Word, Excel, PowerPoint) and cloud storage platforms like Google Drive Streamlined workflows and improved customer satisfaction through effective problem-solving. Provided technical support to customers, troubleshooting hardware and software issues to ensure seamless internet access and computer usage. Maintained and updated computer systems, ensuring they were secure and running efficiently. Customer Support Specialist Ultradigital Technologies | Benue, Nigeria • • • • • EDUCATION Provided day-to-day Customer Support by resolving inquiries via phone, email, and chat, ensuring a seamless and positive customer experience. Increased customer satisfaction by 5% by identifying recurring issues, implementing solutions, and delivering personalized, empathetic support. Reduced customer contact rates by 1% through proactive problemsolving and improving self-service resources, empowering customers to find answers independently. Played a key role in developing and maintaining an internal knowledge base, with centralized resources that improved team product knowledge, and reduced average resolution time by 8 hours. Consistently exceeded performance metrics (e.g., response time, resolution time) by leveraging data-driven insights to optimize support processes and overall customer experience. UNIVERSITY OF JOS, Plateau, Nigeria • - Bachelor of Science, Plant Science and Biotechnology -