Judith Agcaoili

JUDITH AGCAOILI SUMMARY Open and inclusive collaborator with strong team building skills. Excels at root cause analysis. Leads by example to create positive and supportive working environments. Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations. Proficient in productivity tools. CONTACT EXPERIENCE Address: Isabela, Philippines Fulfillment Team Lead/QA and Compliance, 01/2022 - 07/2023 Phone: - Greek House Email:- • Quality check on all orders on customer apparels before it goes to production to make sure end products delivered are of highest quality and passed the quality checklist set. SKILLS • Fulfillment of customer orders and making sure to meet their • Solutions-focused deadlines. • Coaching styles · Sourcing the most cost effective but quality products while • Leadership & influence considering the stock and timeframe. Communicated with suppliers and printers to rectify issues before and during production. · Helped in maintaining and creating SOPs and data analysis. · Shopify Admin Proficient (Product Listing, Refund, After Sales • Inspiring mentor • KPI management • Goal development planning Support) • Technological expertise · Website Scraping • Task delegation OPERATIONS TEAM MANAGER , 07/2017 - 12/2021 Alorica Philippines • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to meet KPIs. • Provided management with daily performance information through up-to-date daily logs and detailed production reports by identifying urgency of deliverables through time management. • Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching. • Helped in hiring and evaluating associates to add to workforce and meet demands. • Developed and shared best practices across company to align with objectives and quality standards. • Coached and trained team members. • Analyzed customer data to identify opportunities and improve relationships. SUBJECT MATTER EXPERT , 06/2016 - 06/2017 • Outstanding customer service • General office administration (Time Keeping, Google Workspace, Microsoft Office) • Process Documentation in Notion Alorica Philippines • Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results. • Supervised a team in providing excellent customer service to callers requiring assistance specific to product related issues. • Performed various administrative functions including daily productivity logs involving the team I supported.Provided feedback and input to improve operations processes. TECHNICAL SUPPORT REPRESENTATIVE / ESCALATIONS, 04/2015 06/2016 Alorica Philippines • Provided clear and concise step-by-step technical support to guide clients. • Asked customers targeted questions throughout troubleshooting to determine smart solutions. • Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations. • Conducted tactical troubleshooting to identify faults. • Resolved service user requests within target timeframes. • Responsible for taking in complicated calls which requires level 2 technical knowledge and tools access. CUSTOMER SERVICE REPRESENTATIVE , 11/2011 - 12/2014 US Autoparts Inc. • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. • Paid close attention to accuracy, good and honest customer service and as well as extra clerical tasks especially in sorting, filling and responding to emails and looking up information on transactions made on eBay and Amazon. EDUCATION Information Technology, 2010 Isabela State University CHARACTER REFERENCES • Judy Medina • Resolution Specialist| Greek House Inc. • Mobile: - • ·Dan Jayson Ronquillo • Team Manager |Alorica Philippines Inc. • Mobile: - • Carlo Carbonell • Director of Operations |Greek House Inc. • Mobile: -