JUDITH IFEOMA NWAOKORIE
Lagos | - |-
Professional Summary
Dynamic and detail-oriented professional offering a unique blend of expertise in customer service and virtual
administrative support, with a strong reputation for enhancing client satisfaction and optimizing business
operations. Demonstrates a consistent ability to manage high-volume customer interactions with discretion,
professionalism, and precision, while efficiently executing administrative tasks such as calendar coordination,
inbox management, document preparation, and CRM oversight. Recognized for delivering seamless support in
remote environments, maintaining strict confidentiality, and anticipating stakeholder needs to proactively
resolve issues. Adept at using digital tools to streamline workflows, ensure timely follow-ups, and uphold
service excellence. Brings a results-driven mindset, exceptional communication skills, and a commitment to
operational excellence—positioning organizations for sustained growth and client loyalty.
Skills
Communication
Problem-solving
Adaptability
Attention to detail
Time management
Email and calendar management
Live chat and call handling systems
CRM software proficiency (e.g., Zendesk,
Salesforce)
Document preparation and editing (Google
Docs, Microsoft Word)
Data entry and spreadsheet handling (Microsoft
Excel, Google Sheets)
Experience
Customer Service / Realtor Rep
01/2021 to Current
EUC Homes
Lagos, State
Improved customer retention by 25% by conducting targeted follow-up calls and WhatsApp check-ins,
ensuring consultants and clients received timely updates and support.
Increased product awareness and consultant engagement by producing high-quality promotional videos
and hosting educational sessions on incentives and product features.
Boosted lead generation efficiency by 40% by initiating structured telemarketing campaigns, qualifying
prospects, and routing them to sales reps for successful deal closures.
Resolved over 95% of client and consultant inquiries by implementing a streamlined complainthandling process across calls and WhatsApp, enhancing satisfaction and trust.
Strengthened consultant onboarding and performance by actively managing official WhatsApp
platforms, sharing product updates, and fostering community engagement.
Receptionist
03/2019 to 05/2020
Willow Wood Hotels
Accelerated check-in efficiency by 30% by streamlining reservation verification and payment
confirmation processes, reducing guest wait time during peak hours.
Maximized guest satisfaction by proactively assigning rooms based on preferences and promoting
on-site specials, leading to a 20% increase in service upgrades.
Elevated guest experience by coordinating seamless transportation arrangements and providing tailored
local attraction recommendations, boosting positive feedback scores.
Enhanced event success rate by serving as on-site host for conferences, managing logistics and ensuring
all setup requirements were met ahead of schedule.
Increased booking accuracy by meticulously managing online and phone reservations, reducing doublebooking incidents by 95% through improved tracking systems.
Front Desk/Admin Officer
02/2018 to 02/2019
Rochas Foundation
Improved front desk efficiency by organizing guest check-in/out processes and streamlining reservation
handling, resulting in a 25% reduction in wait times.
Enhanced record accuracy across multiple entities by implementing structured documentation and
retrieval systems, leading to a 40% drop in file-related delays.
Strengthened client engagement by maintaining and updating a centralized contact and data
management system in Microsoft Excel, boosting follow-up effectiveness.
Supported smooth administrative operations by proactively coordinating daily tasks and managing
confidential business files, increasing team productivity by 30%.
Elevated visitor experience by maintaining a clean, welcoming reception area and resolving inquiries
with professionalism, leading to consistent positive guest feedback.
Education
B.ED: English & Literature
UNIVERSITY OF NIGERIA
01/2019
NSUKKA
SSCE
OKATA COMPREHENSIVE SECONDARY SCHOOL
Websites, Portfolios, Profiles
www.linkedin.com/in/nwaokorie-judith-ifeoma-
References
Available on Request
01/2013
IHITTE, IMO STATE
