Judina Nasirumbi

JUDINA NASIRUMBI P.O Box-, Nairobi, Kenya. Phone: - Email:-Achievement With Six years’ worth of experience in Banking operations, financial management, financial forecasting, and credit analysis with a further five years running the ICT department of the County Government of Machakos. Adept at leveraging my skills and experience to achieve organizational objectives in individual and cross-functional team environments. I not only possess a sound and absolute grasp of operations but I have also honed skills in developing and managing innovations and enterprise IT investments. SKILLS SUMMARY o Expert in Omniflow and swift messaging systems o Expert user of Siebel CRM (Customer Relationship Management) EMPLOYMENT HISTORY 2019 – Current MACHAKOS COUNTY GOVERNMENT: Assistant Director ICT Duties o o o o o o o o o o o o Managing the daily running of call center including sourcing of equipment. I was appointed as a team leader and developed departmental ICT Service Charter 2024 for Machakos County Government. Conducting departmental meetings. Coaching representatives regarding processes and practices and expectations to be met. Preparing reports and analyzing call center data to improve processes with bi-weekly reports hence ensuring efficiency and customer satisfaction. Evaluate performance appraisal with key metrics (accuracy, call waiting time). Appointed as a committee member in preparation of the budget for the ICT Department. Coaching, mentorship, and training of call center representatives and CCTV control room representatives. Ensure effective working conditions in the CCTV Control room. Development of Machakos County Integrated Development Plan (CIDP-. Preparation of Annual Development Plan-. Participated in the development of Machakos County ICT Policy in 2022. Participated in the development of Machakos County Communication Policy in 2022. o o o o o o o o o o Ensure that all work is undertaken in compliance with the operating procedures, current legislation, and codes of practice. Administration of all staffing matters, annual leave, sickness, and team meetings. Ensure that the control room and all equipment are maintained satisfactorily. Ensure that the tapes/discs are stored securely under the Data Protection regulations and maintain the security of the control room environment. Ensure accurate recording of all events and actions monitored from within the control room including the maintenance of daily logs. Monitoring and maintaining computer systems and networks (WAN, LAN). Implementation of citizens’ service delivery and resolution of public complaints. Promote ICT Innovation and enterprise. Supervise the design, development, and implementation of ICT projects. Establish a culture of service and accountability in the department, including working styles, attitudes, and work ethics. 2017 – 2019 MACHAKOS COUNTY GOVERNMENT: Principal ICT Officer Duties o o o o o o o o o o Manage information technology and computer systems Plan, organize, control, and evaluate IT and electronic data operations Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance Design, develop, implement, and coordinate systems, policies, and procedures Ensure the security of data, network access, and backup systems Act in alignment with user needs and system functionality to contribute to organizational policy Identify problematic areas and implement strategic solutions in time Audit systems and assess their outcomes Preserve assets, information security, and control structures Handle annual budget and ensure cost effectiveness January 2016 –November 2017 ECOBANK: Assistant Manager- CONSUMER OPERATIONS Duties o Ensure timely preparation of account reconciliations and proofs o Coordination (logistics) and asset management on central cash for the whole bank; o Mobile banking management - we have enrolled over 60 active pay bills in the year 2016(mobile banking) o Project support and management - In liaison with Ecobank group. o Supervise all back-end transactions and reconciliation on the RIB, MoneyGram, western union, mobile money, and Rapid transfer; o Logistics management -Monitoring cash-related entries for central cash. o Sourcing for foreign and local currencies in conjunction with the treasury department. o Launched banks new tariffs and also provide decision support on E-commerce products to be introduced to the bank. o Ensure adequate retail operational Risk and controls are in place and are strictly being complied with at the affiliate Level-Kenya by all the 20 branches; And also RCSA champion in our unit department; o Interact with regulators (Central Bank of Kenya) and Service Providers (G4S/ DHL/ Punchlines) on behalf of Ecobank Kenya (Business- operations relationship) Jan 2013 –Dec 2015 ECOBANK: Senior Officer- CASH MANAGEMENT Duties o Financial Performance -Compiling daily CBK returns and submitting them for signing -Ensuring nil revenue leakage and collection of all manual charges. -Ensure that correct MIS codes are used on all manually posted transactions. o Customer excellence -All transactions to be processed within SLA (TAT), ensure all queries and complaints are resolved on time. -Completion of all messages under Omni flow Maker/Treasury/sorter queue daily o Process & Operational Performance -Ensure that reconciliation of CBK and Nostro accounts is performed. -Ensure that all payments to be sent out have been captured under Omni flow systems and have the authorized signatures/call back confirmed before they are processed -Check that payments received and remitted have been processed by checking through the statements received from CBK -Verification of outgoing RTGS done via swift -Validating all incoming TTs, RTGS, Rapid transfers, and other affiliate transfers to the respective accounts. -Minimize Operational losses i.e. not exceeding USD 5000.00 -Achieve Satisfactory Audit rating i.e. nil overdue and repeat findings -Ensure Completion of call overs, RCSA and DCFC, and document control/Fillings -Handling inter affiliate projects on funds transfer Jul 2011 – Dec 2012 ECOBANK: Branch Operations and Credit officer Eco Bank Head Office Branch Towers Duties o Involved in all branch operations as a teller, customer service and back office, account opening, and fixed deposit roles. o Credit officer in consumer lending (salaried customers). o General back office such as reconciliations July 2010 – December 2010 SDV TRANSAMI-BOLLORE AFRICA LOGISTICS Finance and Administrative Assistant Duties o Preparation of monthly departmental performance and profitability reports which indicate the comparison (variance) of budgeted and actual statistics. o Management of Financial Reports and following up on the submission. o Handling the department’s confidential matters and ensuring that the same is restricted accordingly Jan 2010 – June 2010 CONSTITUENCIES’ DEVELOPMENT FUND(CDF)BOARD SECRETARIAT Assistant Programme Coordinator-Economic Stimulus Programme (ESP) Duties o Coordination of information on the implementation of the Economic Stimulus Programme (E.S.P) from constituencies. o Preparing and compiling reports on project implementation status. o Handling queries from constituencies. o Timely delivery of tender documents to the various Ministries. o Project evaluation to address the challenges experienced by the constituencies. o Preparation of C.D.F project code lists for the projects under E.S.P programme. April 2008 – June 2008 BARCLAYS BANK OF KENYA: ATM Support Assistant Duties o Configuring ATMs Country Wide by installing new software hence reducing most of the errors. o Act as the source of information and point of reference for third party suppliers and other IT operations. o Create and automate reports from various sources/functions for ease of information analysis. o Accurate and timely production of automated Management Information reports. o Supporting the ATM team in the achievement of their objectives. o Maintain an IT equipment inventory database and update it regularly with gate passes and delivery forms collected from the various branches and departments o Facilitate collecting weekly, and monthly ATM updates for business analysis and decision-making, and filing. April 2007 – March 2008 BARCLAYS BANK OF KENYA: IT Change Team Support Assistant Duties o Printing debit cards at the branch level and scanners for account opening. o Support Maintenance and troubleshooting of computers and IT equipment. o Rollout of Automated Account Opening project in all the Nairobi Branches. o Setting up training rooms. o Work closely with the users to understand the current state of systems available in the business and then identify future needs based on their analysis of business requirements and current state environments. o Help the bank identify additional possibilities in applications/systems that would give the business a significant boost in revenue, cost reduction, and/or customer satisfaction. o Upgrade of Windows service pack 2 software in all the workstations countrywide. o Configuring E-mail for users. o Configuring and testing servers (on Win NT). o Configuring and testing IT equipment e.g. LAN Cards, Scanner, MICR Readers o Investigate, and troubleshoot system errors reported by branches and resolve or escalate as necessary while maintaining an error log. o Repair of all Bank IT equipment. o Retire Obsolete IT equipment. o Perform Preventive maintenance on all IT equipment. o Training Branch staff on new system functions. o Implementing new release upgrades and rollout to branches. o Assisting in the implementation of IT-related projects. o Preparing testing environment whenever there is software or hardware. o Testing Equipment functionality after repair/service. o Assisting in Helpdesk activities i.e. receiving calls and logging customer queries to be sorted out by respective IT departments. January 2005 – March 2005 BARCLAYS BANK OF KENYA: Intern Duties o Maintaining a central record for all IT equipment. o Working at busy support and helpdesk. o Backing up tapes on servers on a daily basis. o Network administration. o Carrying out Preventive maintenance on all IT equipment. o Repair all Bank IT equipment and troubleshoot PCs. o Assisting in the Inventory control system. EDUCATION AND PROFESSIONAL QUALIFICATION - Jomo Kenyatta University of Agriculture and Technology Bachelor of Science degree in Information Technology - Loreto Convent Valley Road Kenya Certificate of Secondary Education. - Loreto Convent Valley Road Kenya Certificate of Primary Education. TRAINING AND CONFERENCES ATTENDED 12th Oct 2012 Oracle CRM Seminar Title: Improve Customer Loyalty and Profit Margins with Oracle CRM. (Rolf Place – Ongata Rongai) 15th May 2012 Oracle Fusions Applications Summit Title: Mastering the Next Wave of Productivity and Innovation. (Intercontinental Hotel) 15th Feb 2013 Anti-Money Laundering 21St Jun 2013 Information Security Awareness 25th Oct 2013 Customer First Training 11th Aug 2015 Supervisory Skills 9th Sep 2015 Banc Assurance Training INTEREST AND HOBBIES Traveling, reading about new and upcoming technology, swimming. REFEREES Mathew Okal Realty Manager, Ecobank Kenya. P.O Box 49584 – 00100, Nairobi, Kenya Mobile No:- Email:- Linus Langat, Treasury Manager, SDV Transami Kenya - Bolloré Africa Logistics. P.O.BOX- Mobile No :- Email:- Wilfred Buyema, Chief Executive Officer, Uwezo Fund. P.O.BOX- Mobile No:- Email:-