Judileen

Contact - (Home)- www.linkedin.com/in/judileencalinog- (LinkedIn) Top Skills Customer Service Team Leadership Team Management Languages Judileen Calinog Administrative Supervisor at Preferred Cabling Systems l Former Team Lead Google Account, AT&T and Expedia CSR Philippines Summary Experienced Administration with a demonstrated history of working in the information technology and services industry. Skilled in Operations Management, Team Leadership, Customer Service, Recruiting, and Coaching & Mentoring. Strong administrative professional from Cavite State University. English (Professional Working) Cebuano (Native or Bilingual) Tagalog (Full Professional) Experience Honors-Awards Preferred Cabling Systems Administrative Supervisor (Offshore - Cebu City, Philippines) TOP TL OF THE MONTH (Google Indoor Streetview Account) TOP TL OF THE MONTH (Google Indoor Streetview Account) June 2018 - March 2021 (2 years 10 months) West Palm Beach, Florida Area • Handling external or internal communication or management systems • Managing clerical or other administrative tasks • Coordination with operations support • Supervised estimating department thus includes creating a construction takeoff. • Learned contemporary construction software (ie. StackCT, Procore, Building Connected, Bluebeam Revu) and taught department employees domestically. • Create Proposal and submitted project bids while meeting published GC specifications. • Previous projects include: 100 Las Olas Building, Marriott Delray, Apra Medical Dental - Naval Base, Le Meridien Dania Beach. REERACOEN BPO INC. Supervisor/Team Leader April 2016 - March 2018 (2 years) Cebu City • Client relations • Team management • Mentoring and coaching • Coordination with operation support (IT, HR, Managers) Page 1 of 3 • Learned and used marketing and sales tools (CRM: Hubspot, chatwork, microsoft office tools and google docs) • Handling different campaigns/projects for the AU/NZ Clients • Conducts interviews and trainings • Management Meetings • Point person to office personnel with office questions, concerns and issues that may arise on a daily basis. • Manually create dashboard report to reflect weekly, monthly and annually of agents' performance Phileuro Information Services (PEIS) Tele-qualifier September 2008 - October 2012 (4 years 2 months) Cebu City, Philippines ✓ Qualified leads/prospect ✓ Encourage prospects to receive our introductory email 88th Floor Gifts Inc Marketing Professional June 2009 - May 2010 (1 year) Cebu City, Philippines (Ohio Based Company) ✓ Widen the Marketing Strategies ✓ Contacting potential or existing customers to inform them about a product or service ✓ Close deals for new clients ✓ Send out emails internal or external ✓ Documents transactions by completing forms and record logs ✓ Maintains database by entering, verifying, and backing up data ✓ Maintains quality service by following organization standards ✓ Contributes to team effort by accomplishing related results as needed RV Export International Executive Secretary September 2005 - July 2006 (11 months) Cebu City, Philippines ✓ Assists the President/CEO with daily administrative duties ✓ Communicates directly, and on behalf of the President/CEO ✓ Served as gatekeeper by screening and directing incoming calls and visitors ✓ Supervise online leads ✓ Supervise Bat guano products Page 2 of 3 ✓ Interview programmer applicants ✓ Troubleshoot computers Education Cavite State University BS Psychology · (2011 - 2012) Colegio de la Inmacula Concepcion · (1999 - 2003) Page 3 of 3