Judee V. Sagardui

JUDEE VILLAHERMOSA SAGARDUI 4794 Solchuaga St., Singkamas, Makati City-- /- WORK EXPERIENCE Jan 19, 2015 – July 18, 2015 Technical Support Representative Alorica Contact Services ( Formerly West Contact Services) ♦ Duties and Responsibilities Ø Ø Ø Ø Handles the inquiries regarding bill Assist the customers in understanding the charges on the bill Explain to the customers about the computation of prorated charges on the bill Upsell another LOB/service for added value and savings May 7, 2013 – Jan 10, 2015 Customer Service Professional – Chat Support Convergys MOA ♦ Duties and Responsibilities Ø Ø Ø Ø Handles the inquiries on creating new email accounts Assist the customers in recovering access to accounts by providing steps Assist customer in escalating account access concerns Assist customer in regaining access to their account March 7, 2011 – June 2013 Collection Analyst CITI – Citigroup Business Process Solutions ♦ Duties and Responsibilities Ø Ø Ø Ø Ø Handles the inquiries on making payments and regarding status of customers accounts; Assist the customers in making payments Assist customers regarding letters being sent and provide information on details about assistance program Reviews accounts regarding hos payments are posted and provide detail explanation to the customers Provide good customer service experience April 21, 2009 – June 30, 2010 Business Partner Helpdesk Teleperformance – Sucat ♦ Duties and Responsibilities Ø Ø Ø Ø Ø Ø Ø Ø Handles the Partners Program of Adobe Assist the members of their benefits and other inquiries Training Provider Program Specialist Reviews all new and renewing applications of the Training Provider Program such as send email notification on the status of their applications and follow up on their progress to maintain membership and/or becoming partner Assisted all inquiries of ACE ( Adobe Certified Experts) regarding their certificates and their benefits on the Adobe Certified Community Receive email and call inquiries for all partner members Assist all call and email inquiries in becoming a member of the Partner Program Communicate special inquiries directly to the client via email and provides information as needed July 23, 2008 – April 30, 2009 Service Coordinator Technolux ♦ Duties and Responsibilities Ø Ø Ø Ø Handles all phone and walk-in inquiries for all clients and prospective clients Forward all technical issues/problem to the available service technician within the area Make sure that all calls for service within the day are assisted properly Provide the schedule maintenance schedule to the service technician February 1, 2007 – June 23, 2007 Data Encoder Delfi Shipping Agency, Inc. ♦ Duties and Responsibilities Ø Ø Encodes all 201 information of Seafarers on the system Prepares the scanned documents of all seafarer and provide soft copy and hard copy for the principal Sept. 1, 2004 – January 16, 2007 Sales Invoicing Clerk Bonheur Marketing Corp ♦ Duties and Responsibilities Ø Ø Ø Ø Ø Handles the Multiline account Encodes all invoices provided by Van Salesman and prepares the invoices for the sales order given by the Key Account Specialist Monitors the monthly inventory of all the VanSalesman and warehouse Provides daily, weekly and summary reports to the supervisor of each account Assist all phone in orders and inquiries from customers/clients and prospect client June 9, 2003 – April 2004 IT Helpdesk Compuware Technologies Corp ♦ Duties and Responsibilities Ø Ø Ø Ø Ø Assists all phone inquiries and provide basic troubleshooting steps to the clients Records and collate all the service reports from the Service Engineers Provides monthly reports and summary of all the Service Reports Provide system updates as needed by the clients Checks all incoming email and forward it to respective departments February 27, 2003 – May 31, 2004 Accounting Staff – Reliever Splash Phils., Inc. ♦ Duties and Responsibilities Ø Ø Process all check and cash vouchers Monitors the general ledger and closes the book every month December 07, 2001 – February 01, 2002 OJT – Data Encoder Civil Service Commission – NCR ♦ Duties and Responsibilities Ø Ø Encodes all vacant position from various government and non – government office Documents all vacant positions from various government and non government office and provide hard copy COLLEGE BACKGROUND Bachelor of Science in Mathematics Major in Computer Science 1998 – 2002 Far Eastern University Sampaloc, Manila ACHIEVEMENT Civil Service Professional Eligibility SKILLS AND INTEREST Computer Literate: Programming Languages: FoxPro for DOS & Windows, Pascal, Cobol, C++ Visual basic 6, Visual FoxPro Knowledge in MS SQL Server Basic to advance troubleshooting of Local Network & Computer Knowledge in warehouse inventory Handle various files and sorting files accordingly Knowledge in POS System used in restaurants & boutiques PERSONAL INFORMATION Religion Birth Date Civil Status Gender CHARACTER REFERENCE Thea Defante Supervisor – Team Lead Teleperformance Edna Argones Brgy Councilor Brgy Singkamas, Makati City : : : : Christian July 24, 1981 Married Female