Jude Mesa

JUDE B. MESA GENERAL VIRTUAL ASSISTANT CONTACT ME AT Dansuli, Isulan Sultan Kudarat 9805-www.mesasync.com www.linkedin.com/in/jude-mesa - SOFTWARE PROFICIENCIES Microsoft Office – Word, Excel, PowerPoint, Outlook Google Workspace – Docs, Sheets, Slides, Gmail, Calendar Canva – Design and content creation Meta Business Suite – Social media management Zoom, Skype, Google Meet – Virtual communication Slack, ChatGPT – Team collaboration and productivity Trello, Asana – Task and project tracking Email Platforms – Gmail, Outlook, Yahoo PROFESSIONAL SUMMARY A results-driven Virtual Assistant with solid training in administrative tasks, appointment setting, research, and email management. Committed to improving operational efficiency by reducing task completion time by 20% and boosting customer service response times to raise overall satisfaction ratings by 15%. PROFESSIONAL SKILLS Customer Service (5 yrs): Expert in client support and issue resolution. Social Media Management (5 yrs): Skilled in content creation and campaign execution. Admin Support (3 yrs): Proficient in office tasks and business operations. Email & Calendar Management (1 yr): Efficient in inbox handling and appointment scheduling. Data Entry & Research: Accurate in data processing, reporting, and information gathering. PROFESSIONAL SERVICES Administrative Support – Data entry, document management, and file organization Email & Calendar Management – Inbox cleanup, scheduling, and follow-ups Customer Service – Responding to inquiries, chat/email support, and client care Social Media Assistance – Content creation, posting, and engagement Research & Reporting – Market research, competitor analysis, and report summaries Appointment Setting – Calendar coordination and client reminders Task & Project Management – Using tools like Trello, Asana, and Slack Document Creation – Canva designs, presentations, and marketing materials Continue Working Experience in page 2 CLIENT INDUSTRIES E-commerce & Retail – Customer service, email, social media Real Estate – Admin support, appointment setting, calendar management Coaching & Consulting – Scheduling, research, client communication Healthcare & Wellness – Data entry, appointment coordination Digital Marketing Agencies – Social media, content, reporting Hospitality & Travel – Guest support, booking management Education & E-learning – Email handling, student support, research Startups & Small Businesses – General VA tasks, admin, digital support TRAININGS & CERTIFICATES Punctuality Award – SOGO Hotel Manila (Full Year 2023) Business Communication Training – Hotel Management Institute of the Philippines, Manila (October 2023) Fraud Detection and Prevention Training – Hotel Management Institute of the Philippines, Quezon City (January 2024) Leadership Training – Hotel Management Institute of the Philippines, Quezon City (January 18, 2024) Best in Email Marketing – Surge Marketplace (June 2025) Masterclass Virtual Assistant Training (Face-to-Face) – Surge Marketplace (June 2025) ACCOMPLISHMENTS College Instructor, Brokenshire College of Socsksargen Inc. (Oct 2015 – Apr 2020) Taught hospitality courses and contributed to student development in higher education. Social Media Manager for 3 local cafés in SOCCSKSARGEN (2021 – 2023) Managed content creation, posting schedules, and audience engagement across platforms. Part-time Real Estate Agent (Jan 2022 – Present) Handled property listings, client inquiries, and viewings for residential sales. Duty Manager, Global Uptiom Comforts SL (Sept 2023 – Dec 2024) Supervised hotel operations, guest services, and staff management. Virtual Assistant Masterclass Trainee + Internship (Ongoing, 2025) Gaining hands-on experience in admin tasks, email/calendar management, research, and client support. Developed a professional portfolio and completed realworld VA apprenticeship projects. EDUCATIONAL BACKGROUND Master’s Degree in Business Administration- Management, Marketing, and Related Support Services (Ongoing) Philippine Christian University — Started August 2024Bachelor of Science in Hotel and Restaurant Management Southern Mindanao Institute of Technology — [June 2002-April 2006] Virtual Assistant Masterclass Training @ Surge Training Center (Ongoing, 2025) Practical training in admin support, email/calendar management, social media, and client handling and others PROFESSIONAL REFERENCE 1. Heinrich Rivera (Brokenshire College of Socsksargen Inc.) College Dean-. Jessica Mina Salvador EllienWood Christian School School Hr-