Judane Graham

Judane Graham Lot 55 Doherty Drive Elletson Flats Kingston --//www.linkedin.com/in/judane-graham-547230aa PROFILE Adept tactician who possesses a comprehensive track record of meeting targets, retaining and using copious amounts of information, and providing best-in-class customer service. A team player with working knowledge of troubleshooting techniques, prioritization management, and client satisfaction and retention strategies. A go-getter who employs all KSAOs to produce first-rate results. Possess a BSc. Human Resource Management and Management Studies (Minor). Seeking to leverage my skills and experience within the organization. E M P L OY M E N T H I S TO RY Dec 2021 — Present Celebrity Cruises Customer Care Agent II, Conduent Jamaica • Handling the requests of international travelers on cruise ships to ensure their reservations are properly organized and all the necessary precautions taken to complete the booking process to specifications • Counseling customers in selecting the right cruise destination and ship for their desired needs • Carrying out payment processing for bookings (room, cruise, and flight) • Navigating several apps simultaneously to provide accurate information • Synthesizing information at the end of the interactions for reporting and quality control process Jun 2019 — Dec 2021 Customer Care Agent II, Conduent Jamaica Acurian Clinical Trials • Guided volunteers through questionnaires with high-level medical jargon over the phone to aid Pharmaceutical companies to bring trial drugs and equipment to market • Counseled patients that were pre-qualified and matched with study doctors. • Educated patients who requested information during the pre-clinical and pre-qualifying stages of the process. Apr 2018 — May 2019 Medical Assistant, Premier Heart and Surgery Centre • • • • • • Tailored medical reports for patients and for doctors upon request. Handled bookkeeping and recording of accounts payables and accounts receivables Logged appointments for patients and managed doctors' schedules Conducted registration of patients and captured PHI such as weight and current blood pressure readings Managed front desk activities and enriched customer experience Educated patients on procedures, doctor’s visits requirements, and payment of procedures E D U C AT I O N Sep 2015 — Aug 2021 BSc. Human Resource Management and Management Studies (Minor), University of the West Indies, Mona Sep 2008 — Jul 2015 St. Andrew High School for Girls • 9 CSEC subjects • 6 CAPE subjects SKILLS Interpersonal Communication Highly organized and efficient Critical thinking and problem solving Ability to Work Under Pressure Adaptability Effective Time Management C E RT I F I C AT I O N Feb 2021 Heart College of Innovation and Technology • Certified Quality Analyst Microsoft Office Suite P R O F E S S I O N A L AWA R D S Jun 2019 — Sep 2021 Awarded employee of the month - Conduent Jamaica (September 2021) Awarded Best Quality for the Quarter - Conduent Jamaica (March 2021) Awarded Best Adherence for the Quarter - Conduent Jamaica (March 2021) Awarded Best Quality for the Quarter - Conduent Jamaica (September 2020) Awarded Best Quality for the Quarter - Conduent Jamaica (March 2020) COMMUNITY DEVELOPMENT PROJECTS Apr 2021 Volunteer • Cleaned and beautified the Gallimore - Macpherson Home for Senior Citizens as part of a social outreach project and donated toiletries and food supplies. Dec 2019 Volunteer • Cleaned and beautified the Gallimore - Macpherson Home for Senior Citizens and donated toiletries and food supplies. Jun 2015 — Mar 2018 Secretary and Youth Volunteer • • • • REFERENCES Controlled and maintained an efficient filing system for church documents Drafted minutes of meetings and events held Handled financial bookkeeping for the church on a weekly basis Solicited youth volunteer opportunities in and around the community. Geraldine Anderson, Supervisor from Conduent Jamaica - Ian Batchelor, Supervisor from Conduent Jamaica - Tashawna Thomas, Teacher from Guy’s Hill High School -