Juanito Silvino F. Gornez
143 Hibbard Ave
Bantayan Dumaguete, Neg. Or. 6201-
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Passionate about achieving a challenging position that allows meaningful contribution to business success.
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An employee of Qualfon since 2011 and is now a tier 3 customer care representative.
Awarded Top tier 3 rep for 2 straight years with the highest recorded TPH productivity and accuracy (Num Port)
Excellent computer skills applications related to MS office or the internet.
Persistent and driven; Always keen to accuracy and speed.
Job-Lover
Interpersonal planning and communication abilities.
Responsible in finding ways to get job done.
Proficient in using helpdesk and CRM tools. Freshdesk and Zendesk for emails and other customer related monitoring tools online.
- Qualfon Dumaguete
2011-Present Qualfon Dumaguete (tier 3 representative Number Portability Department)
Guitar and Piano Tutor - Present
Virtual Assistant - 2008 - Present for several clients in the United States and Australia
Email and Chat support - Upwork -
Part-time ESL teacher at 51talk - Present
Motorcycle Mechanic
Bachelor of Science in Industrial Technology (Computer Technology)
Negros Oriental State University-
Secondary Education
St Paul’s University Dumaguete-
Primary Education
St Paul’s University Dumaguete-
Certificates : 2008 TESDA certified (Finishing course for call center agents),
Computer Assembly/Disassembly EMCOR Dgte 2005
Name: Juanito Silvino F. Gornez
Birthday:April 4, 1987
Age:29
Civil Status:Single
Nationality:Filipino
Religion:Roman Catholic
Skills:Computer Literate, Communication skills, Microsoft Office, CRM, ESL, VA
LIZZETTE LIM-STRONG
CMS Analyst Qualfon
HALDANE TAYROS
CMS Analyst Qualfon
ALEX POYOS
IT Department
JOMAR BUENAVISTA
IT Department
JOVI MAY SAGARIO
QA Manager
I certify that the above information are true and correct to the best of my knowledge and belief.
