Juanita Lupena

With my 16 years of customer service experience in insurance industry, I have developed understanding of medical billing, client care, working independently in remote setting, confirms patients benefit and eligibility, strong attention to details and time management skills. I have resolved complex issues by listening to caller's concerns and providing accurate resolution. My working with an insurance company has given me solid foundation in understanding the importance of documentation in every call and compliance and confidentiality-critical role in healthcare administration.

I am eager to bring my dedication and exceptional service, adaptability and organizational skills to your company. I am confident that my background in insurance customer care will make a valuable addition to your team.