Juana Rose C. Inson
Email
-
Skype
live:.cid.67d-a9c8df
Address
Malanday, Marikina City, 1805
Phone
WORK
EXPERIENCE
5 Bloomfield St. Parkland Estates,
08/2018-
07/2020
-
Sitel Philippines Inc.
Customer Service Associate
Managing incoming phone calls and
emails which includes creating a
new account for frequent flyer
members for an Australian Airline
account, helping them with
password resets, address members'
inquiries and complaints.
Identify customer's needs,clarify
information, research every issue
and provide solutions or alternatives.
07/201309/2015
24/7 Customer Philippines Inc.
Financial Support Representative
Handles Financial account for an
Australian based Telecom account.
Duties includes processing payment,
assisting customers with their
payment arrangement inquiries and
requests.
09/201106/2013
Convergys Philippines
Technical Support/Sales Representative
(September 2011 - November 2012)
Handles technical and product
specific queries for North American
customers of a leading printer
manufacturer.
Assist and provide resolutions for
software and hardware related
issues.
Up sell new products, offer related
services on all handled customers.
Customer Service Representative
(November 2012 - June 2013)
Responsible for customer service for
an Australian Telecom account,
duties included answering customer's
billing queries.
03/2011-
Sitel Philippines Inc.
Customer Service Associate
08/2011
Responsible for customer service for
an Australian Telecom account,
duties included answering customer
billing queries.
Providing soulitions to complicated
problems and keeping up the quality
level.
11/200711/2010
IBM Daksh Global Process
Service Inc.
Senior Customer Care Specialist
Deliver customer service for a US
base Telecom account.
Demonstrate best judgement in the
disbursement of adjustments and
credits.
Increase the customers experience
by providing information on new
products, rate plans, and services
through up selling opportunities.
E D U C A T I O N
COLLEGE:
Business Administration major in Marketing
University of the East - Caloocan campus
3yr level-
HIGH SCHOOL:
Polo National High School, Valenzuela City-
ELEMENTARY:
Colegio de San Pascual Baylon, Obando Bulacan-
S K I L L S
Computer savvy
Excellent communication
skills
Ability to juggle multiple
high priority tasks.
Computer Software
