Juan Viloria

Juan Viloria Houston, Texas |- |-| linkedin.com/in/juan-viloria | github.com/deveempty Full Stack Developer with experience in the software development lifecycle, web application design and development, IT Support management, product development and CI/CD to enhance business productivity. Accomplished problem solver with 4+ years of experience providing professional high level technical support and automation. Skilled at defining customer needs and translating them into effective solutions, guidance and advice. Excellent aptitude for supporting seamless operations and maintaining impeccable standards of business administration. A result-oriented leader offering an uncommon blend of creative and exceptional communication talents along with a proven ability to propel organizations to the next level. RELEVANT SKILLS Languages: Java, JavaScript, SQL Front End: React, Redux, Bootstrap, HTML5, CSS, Jest Back End: Spring Boot, PostgreSQL, JUnit Development Tools: IntelliJ, Visual Studio Code, pgAdmin, Git Methodologies: Agile, CI/CD, Microservices Networking: CCNA Certification PROFESSIONAL EXPERIENCE Support Engineer • Diva-e • Virtual Location, Texas 11/2022 - Present ● Work with an agile team of 12 members to develop and ensure the implementation of new operational processes to provide end-to-end solutions for clients ● Monitor server and data flow using New Relic, Grafana and Dynatrace to prevent critical high severity tickets ● Improve efficient solutions for more than 2,100 Aldi Stores, including Support Layer 1, 2 and 3. ● Respond to inquiries from Aldi Clients and team members; handling API connection issues into any 3rd Party Vendor. ● Develop scripts to automate troubleshooting common process to reduce 20% of common tickets received through Jira or SNOW Front-End Engineer • Harvard University • Virtual Location, Texas 06/2022 - Present ● Collaborate with the UX/UI design teams to improve the website and applications, increasing conversion rates by 25% ● Monitor, evaluate and review existing processes and procedures, identify new initiatives and models to handle deployment and configuration CMS modules using strapi. ● Develop Single Page Application (SPAs) using react-routers and enable navigation from one view to the next as client performance ● Create reusable components and manage application state with Redux; enhancing the application’s features to effectively fix the bugs and optimize the overall performance, reliability, and efficiency. ● Determine areas of improvement by periodically monitoring the current company systems to boost business efficiency ● Establish and utilize strategic methodologies to develop and deploy web apps using MERN stack IT Support Engineer II • Amazon • Houston, Texas 05/2021 - 01/2023 ● Develop Script Appropriate for Automation on troubleshooting process; promote a culture of quality-focused service, and continuous improvement ● Created script to pull certain information from Active Directory related to kerberos users and lightweight features. ● Provide excellent technical support; handling network Deployment for more than 120+ Cisco Switches 9500, VLAN Configuration, Network configuration. ● Respond to inquiries from clients and team members; handling network troubleshooting and other service-related problems related with Amazon Robotics Station ● Work closely with development team to install the development related tools; managing tech deployment for more than 300+ Amazon Robotic Process Station, reporting pulling information from SQL database and Non Structure Data Base ● Analyze the scope of every project; and provide high quality WebApp Deployment using AWS Cloud Server, including Lambda functions, EC2, Cloud Dev Box IT Support Specialist • VoIP Net • Houston, Texas 07/2020 - 03/2021 ● Led teams in the development and execution of operational processes and methods for completing Troubleshoot Windows OS, Linux and Mac OS, authorized desktop applications ● Employed a suite of specialist tools to assess and identify system issues; coordinated and executed preventive maintenance and remedial repairs on computers ● Executed troubleshooting process to achieve optimal functionality across systems and processes; returned defective equipment to maintenance inventory, documented customer repairs, restocked part inventory ● Monitored, operated, managed and restored service to terminal service clients; skilled at understanding individual needs and translating them into effective solutions to support functionality and optimal up-time Front-End Developer • Ebs Spooz • Virtual Location, Texas 07/2019 - 06/2022 ● Implemented E-Commerce and landing pages using React JS; and played a major role in defining the product strategy based on the company's ambitious business goals ● Communicated with top management tiers and CEO; defined and managed product vision, strategy, and roadmap, helped the organization adapt existing methods and procedures ● Implemented new responsive technology to increase fluid mobile traffic; managed the daily internal help desk operations of the company ● Developed new applications using the MERN method and using considerable judgments to determine solutions in profitability problems Computer Numerical Control Tech II • Wellboss Company • Houston, Texas 02/2017 - 07/2020 ● Created instruction for machinist and reviewed 3D CAD design blueprints ● Coordinated order processes for CNC using G-Code ● Determined maintenance requirements and assigned repairs to qualified employees ● Adhered to a high level of safety by following company rules and regulations to prevent injuries on the job SOFTWARE PROJECTS Vendo-Matic 800 | Virtual Vending Machine Application | Java, OOP, File I/O Virtual vending machine application with command-line interface allowing users to deposit money, choose a product, and return the correct change. Inventory is loaded via a text file and transactions are also logged to a text file ● Incorporated Object-Orientation-Programming to integrate together multiple classes ● Design structure to parse logs file on reports for owner’s purposes TEnmo | Money Transfer Application | Java, Spring Boot, PostgreSQL, RESTful API, Spring Data JPA, Spring Security Peer-to-peer money transfer application allowing users to send, request, and approve money transfers. Front-end is a command-line application communicating with a RESTful API server in the back-end. ● Implemented Spring Boost and PostgreSQL Management ● Rest API requests MealPlanner | Meal Planner Application | Java, PostgreSQL, RESTful API, ReactJS 18, Bootstrap, Redux, Custom Hooks Application created to provide meal plans to users with their own account, able to find any recipe or meals by macros. Front-end designed with ReactJS and Bootstrap ● Improved Reusable components and custom hooks to simplify and standardize application structure ● Designed and implemented application along with 3rd-party integration to retrieve meal plan information and macro structures Doorbell | Doorbell Application for Amazon | React18, Hooks, POST API, Standard Competization Application based on ReactJS 18 to trigger a webhook with information notifying different departments in more than 20 different Amazon Sites when someone it’s at any location, application deployed through CD/CI, Redux implemented and connection to a No Structure Database. ● Applied AWS Lambda Function to simplify application process while application is deployed on AWS Simplify ● Created NoStructure Database using DynamoDB to run application at any scale SSHLauncher | SSH Launcher WebApp| React18, Hooks, Redux Web Application to make PuTTY connection with Server Stations on Fullfitment Centers, especially Amazon Robotic Stations ( ArSaw, Universal, VBI) ● Integrated information retrieved from S3 Bucket Server to make troubleshooting more efficient ● Incorporate class and methods to receive information from server to back-end. GifPosterApp | GifApp Social Media | React18, Jest Unit, RESTful API Social Media created to allow users to post Gif and interact with them. Users are able to look for their favorite gif using an API, click on a like button, share and post their own gif. EDUCATION Java Development Program, Merit America 11/2022 A 30-week intensive program focused on Full Stack Web Application Development, including hands-on coursework in Java Development, Client-Server Programming (SQL + Spring), and Frontend Development (Classic Web + React). Front-End Web Development with React Certificate, Platzi Academy 08/2021 Cisco Certified Network Associate, Cisco Academy 12/2021 Bachelor’s Degree in Computer Science, Western Governor University 04/2023