Se bast ian
Gonzalez
PROFESSIONAL PROF ILE
I am an enthusiastic, motivated, reliable, responsible and hardworking person with
experience in customer service and management. I like to work in a team, I am able to
adapt to any challenging situation. I like to learn new things; I consider that I learn fast
and I like to put things on practice. I can work well both in a team and on my own. I would
like to challenge myself to be part of a great company.
Contact Information:
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https://www.linkedin.com/in/sebastian-gonzalez-/
- Bogotá, Colombia
EXPERIENCE
Store Dental – Storage Manager
June 20 2020 – July 16 2021
I worked as a store manager, taking care of customers, making deliveries, managing
money, organizing products, and taking care of the business.
-I kept track of inventory, products sold, money earned through Excel.
-I organized the products, received orders from customers through WhatsApp and
called.
-Delivery of products directly to the customer's home.
CONCENTRIX – Customer Service &
Technical support
July 18, 2023 - September 16, 2024
I held the position of agent in the Dyson Customer Service campaign the processes
and the type of customers we handle could not be better, In addition, I worked
remotely with the same campaign and company from November 2, 2023 to August
5, 2024.
-CRM and Salesforce, i had to take calls from our customers to provide
management for machine replacement parts, repair orders, exchanges or sales of
machines and their parts
-Use of Techsee for technical support to customers with faulty or non-functioning
machines.
- Sales of machines, vacuum cleaners, hair products and handheld vacuum
cleaners
-Provide customer service through chat and email, sending videos, providing
technical support, placing orders, and giving advice to our customers.
Lenguage Line Solutions interpretia-Interpreter
From November 4 to November 26, 2024
Completed the training period successfully and handled two calls as an interpreter for
basic, 911, and insurance medical calls
EDUCATION
- Bachelor's Degree in Business Technology Corporation
January 2019 – December 2021
- Praxis School English – A1-B2
February 2022 – November 2022
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Praxis School French – A
Currently finishing
SKILLS
CRM Software
Intermediate Excel
Troubleshooting
Technical support
Email Support
Writing
Sales
Bilingual
LANGUAGES
Spanish (Native)
English-C1 (Advanced)
French B1 (Intermediate)
Customer Service
