Sebastian Beltran
CRM & Sales Specialist | 7+ Years in Branding &
Design
Job Experience
EverBridal – Inside Sales Representative
June 2022 – Present
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Managed leads and appointments using GoHighLevel, including tagging,
pipeline stages, and follow-ups
Set up basic workflows and triggers for lead nurturing and automations
Managed client communications
Created SOPs for internal processes
Tracked sales and performance data using Google Sheets
Communicated daily with team through Slack
Created marketing content in Canva (Brochures mostly)
Monitored ticket resolution and supported team task allocation
Maintained a structured inbox to manage incoming client requests
Accedo Tech – Customer Service Rep / Team Leader
Jan 2018 - Sept 2019 | Jan 2021- June 2022
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Provided English and Spanish support for international clients
Promoted to team leader: trained new agents, handled escalations, and tracked
KPIs
Maintained documentation and processes to support quality service
Analyzed data using Excel for reporting and coaching
Collaborated with supervisors to improve service workflows
Used internal tools such as ‘Q’ for communications
Built clear SOPs to guide responses in defined situations
Maintained detailed records of coaching for use in PIP processes
Suite Models Studio – Operations Manager
June 2020 – Jan 2021
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Handled external communications with partners and vendors
Created SOPs for internal processes
Tracked sales and performance data using Google Sheets
Communicated daily with team through Trillian
Created marketing content in Illustrator
Oversaw daily operations on X and Instagram, including content publishing,
engagement, and basic reporting
Handled payroll management, tracking hours, deductions, and issuing payments
Monitored and enforced cleanliness standards to ensure tidy workspaces for
incoming shifts
Set up and verified income-generating accounts with accuracy and compliance
Documented coaching sessions to track progress and enhance team
performance
Queens Studio – Account Excecutive
Sept 2019- June 2020
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Tracked sales and performance data using Google Sheets
Communicated daily with team through Trillian
Created marketing content in Illustrator
Oversaw daily operations on X and Instagram, including content publishing,
engagement, and basic reporting
Handled payroll management, tracking hours, deductions, and issuing payments
Monitored and enforced cleanliness standards to ensure tidy workspaces for
incoming shifts
Freelancing – Fashion Designer
Jan 2018- Present
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Drove branding and merchandising strategies aligned with market trends
Researched materials and trends to shape cohesive collections
Created precise technical sheets for seamless production
Developed accurate patterns to support product execution
Oversaw daily operations on X and Instagram, including content publishing,
engagement, and basic reporting
Created SOPs for internal processes
Edited photos as needed to support visual content
Created marketing content in Illustrator
Handled external communications with partners and vendors
Maintained a structured inbox to manage incoming client requests
Skills
Adobe Illustrator
GoHighLevel
Adobe Photoshop
Slack
Microsoft 365
Google Workspace
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