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Juan Pablo Ramirez
Birth date - Sep 17 - 1988
Customer Support
Specialist
PROFILE
I have been working in the call center
to work in different industries for
e
allowed me to learn and understand
how to connect with customers and
co-workers to have the best results
possible. My main objective with this
application is to create a sense of
trust with my future employer resting
assure that I will work with ethics,
passion, and compromise during my
contract.
EDUCATION
Foreign Trade
2014
Universidad del Valle
Bilingual Bachelor
2007
Diana Oese Bilingual School
Remote - Colombia
EXPERIENCE
industry for 5 years. I have been able
different companies which hav
·
5CA
Charge: Epic Games Player Support (Remote - Chat)
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•
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Help customers with in-game technical issues related to their PC
configurations, Internet configuration, and Epic Games cloudbased platform configuration.
Software and hardware troubleshooting.
Billing
Great Virtual Works
Charge: Retention Agent - Health Industry (Remote - Phone)
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Attend Customer´s cancellation calls to counter-offer the company´s
products in an effort to avoid a monthly subscription cancellation.
18 Months in a row awarded with the Gold Status Agent for having
above 65% retention rate at the end of each month.
Teleperformance
Charge: Technical Support Agent - Comcast (Phone)
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Solve customer´s technical issues related to their Internet, phone and
TV services.
Promote and sell Comcast products.
Billing.
SUTHERLAND GLOBAL SERVICES - SGS
Charge: SALES AGENT – AT&T CAMPAIGN (Phone)
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Billing.
Sell and promote AT&T cellphone products.
Solve customer's technical issues related to their mobile devices.
