Juan Miguel Bartolome

Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Developed strong product knowledge to provide informed recommendations based on individual customer needs. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Assisted customers in navigating company website and placing online orders, improving overall user experience. Collaborated with team members to develop best practices for consistent customer service delivery. Utilized customer service software to manage interactions and track customer satisfaction. Exceeded performance metrics consistently, earning recognition as a top performer within the team. Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Responded to customer requests, offering excellent support and tailored recommendations to address needs. Educated customers about billing, payment processing and support policies and procedures.