Juan Mena
treadstoneacquisitions.com
WhatsApp -
Cel -
Personal Statement
What sets me apart from other salespeople is my ability to really listen to my
clients and understand their unique needs. I'm not just there to make a sale - I
genuinely want to help them find the best solution for their business or personal
needs. I'm also a bit of a go-getter - I thrive on the challenge of closing deals
and finding creative ways to drive revenue growth. I'm always looking for ways
to improve my skills and stay up-to-date on the latest sales techniques, and I
believe that dedication and drive is what makes me an unmatchable salesman.
Previous Work Experience
Customer Service Representative - Clover Health Campaign
Teleperformance
Oct 2022 - March 2023
● Respond to member’s inquiries and provide information on their plan
benefits.
● Resolve member’s complaints and issues in a timely and effective manner.
● Offer support, great customer service, and advice to members since they
are mostly of an elderly age.
Operations Supervisor
Moving APT
Oct 2021 - April 2022
● Oversee daily operations and logistics, and always maintain a
professional and ethical demeanor even under the highest pressure.
● Ensure efficient completion of moving jobs and be very proficient at
staying under the company’s budget to ensure as much revenue as
possible.
● Ensure compliance with industry regulations and standards.
Valet Attendant
VPNE Parking Solutions
Nov 2019 - Feb 2021
● Park and retrieve guests' vehicles in a timely and effective manner.
● Maintain the cleanliness and organization of the parking area at all times.
● Collaborate with other hotel staff to ensure a seamless guest experience.
Key Skills
● Proficient in the use of all Microsoft Office applications with an average typing
speed of 93 WPM.
● Excellent communication and interpersonal skills to build relationships with
clients.
● Knowledge of Social Media platforms and analytics.
● Persistence and resilience in the face of rejection or setbacks.
Education & Qualifications
● High School Diploma from Miami Beach Senior High School.
● Over three years of experience in the Hospitality & Tourism industry.
● Fluent in English(Professional C2 level/native) & Spanish.
Achievements
● As a Pier Agent at Port of Miami for SMS International Shore Operations. I
Made the top 5 during the busy season based on guest check-ins and was
therefore awarded a free tour and buffet on a Carnival Cruise Line ship.
● As a Valet Attendant, I effectively managed busy times by strategically parking
vehicles, resulting in a clear ramp and reduced wait times for guests, visitors,
and transportation services.
● Created an efficient pickup process at Moving APT where a mutual agreement
between carrier and customer had to be made. Generated over $20,000 in
revenue during the slowest month of the year, January, surpassing all
colleagues' performance.
● Working at Teleperformance, I received one of the highest call volumes during
the month of January with around 520 calls and was able to achieve the top
positive survey to call ratio in the Clover Health campaign. I have an
outstanding ability to improve members' days with detailed and well-articulated
responses.
