Juan Manuel Piedra

Juan Manuel Piedra Email:-Phone:- Link: linkedin.com/in/juanpiedraa Experience December 2019 - Present Master Data Management Quality & Process Specialist. 3M Global Service Center. • • • • • • • • Responsible for coordinating Material Master Data global team. Provide global support to Material Master Data stakeholders. Manage process changes implementations through their di erent stages. Partner with the Global Operations Lead to develop an e cient and high standard process. Point of contact between the Global Operation Lead and GSC teams. Provide visibility to GSC Operations Managers about Master Data Management Operation. Responsible for transitions documentation and Standard Operating Procedures. Lead global projects that drive into process improvement opportunities and operational e ciency. • Responsible for re-design and propose new Key Performance Indicators. • Responsible for global Quality metrics creation and execution. July 2017 - December 2019 Master Data Team Administrator. 3M Global Service Center. • Operational team coordination. • Responsible to participate or lead Process Integration Testing (PIT), User Acceptance Testing (UAT). • Responsible for process execution based on Governance standards. • Point of contact for escalations and complex cases. • Responsible for monitoring Key Performance Indicators and take corrective actions. • Work in Continuous Improvement projects. • Coordinate data correction activities. June 2016 - July 2017 Master Data Analyst. 3M Global Service Center. • Develop expertise in Master Data, including data maintenance, solving Level 2 tickets, and data analysis. • Develop expertise in Data Governance and Master Data processes. • Responsible for completing assigned tasks within SLA. • Provide reports to assigned business team to enable end-to-end process. February 2015 - June 2016 PMO Project Administrator. IBM Delivery Center. • • • • Support project planning development, timeline, sta , targets. Responsible for coordinating with team members tasks and project responsibilities. Communicate progress and pertinent information between clients and stakeholders. Support the Project Manager role with reports and analysis about the work in progress and project activities. • Responsible for monitoring and control di erent project variables to ensure deadlines will be met on time and budget. Education 2011 - 2015 Bachelor's in Business Administration. University of Costa Rica. Skills 3M Lean Six Sigma Green Belt. Project Management. Pro cient in SAP. Pro cient in Microsoft Excel and Power BI. VBA programming.