Juan J Sanchez

Juan Sanchez 16188 Via Conejo | San Lorenzo, CA 94580 | - |-Summary I consider myself a versatile Case Manager and Office Coordinator with expertise in high-pressure environments. Hardworking and dedicated to top outcomes. Excellent time manager, communicator and problem solver. Organized individual, successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Skills Bilingual: English and Spanish Conflict resolution Teamwork and collaboration Customer service Organized Self-motivated Administrative Experience Academic and emotional counseling Case management Working with underserved youth Working on projects individually or as a team member EXPERIENCE Case Manger and Office Assistant, Youth Chance High School August 29, 2018 – Present The Embarcadero YMCA | 169 Steuart St | San Francisco, CA 94105 We addressed all students’ academic, career and personal/social development needs by designing, implementing, evaluating and enhancing a comprehensive school advising program that promotes and enhances student success. Provided technical, operational, clerical and customer service support. Answered and routed telephone calls to support client services. Organized team meetings with guardians, service providers and school board. Worked collaboratively with teammates to ensure smooth office functioning. Created and implemented organizational and filing systems for sensitive employee and client documents. Mental Health Counselor, Seneca Family of AgenciesJune 5, 2017 – August 10, 2018 Brenkwits High School | 22100 Princeton Street | Hayward, CA 94541 I utilized behavioral and clinical techniques to support the mental health needs of our clients. Documented client progress in confidential files. Worked with students on skills such as anger management, coping with frustration, or interacting positively with peers. Provided complex crisis intervention and stabilization to patients in psychological distress. Provided clients with recommendations to community resources. Developed and implemented treatment plans and modified when needed. Mediated conflicts within families to clarify and resolve underlying issues. Security Guard, California Academy of SciencesMay 18, 2015 – June 3, 2017 55 Music Concourse Dr | San Francisco, CA 94118 Maintained composure while working with high volumes of the general public. Applied effective communication and interpersonal skills when interacting with all levels of personnel and the general public. Remained flexible in a rapidly moving environment and adapted to developing situations. Worked both independently and collaboratively to resolve urgent issues. Secured premises and personnel by patrolling property and monitoring surveillance equipment. Completed reports by recording observations and occurrences and interviewing witnesses. Busser, Lucky Strike December 3, 2013 – March 4,- King Street | San Francisco, CA 94107 Built strong customer loyalty by offering top-tier customer service. Recognized numerous times by supervisors for tireless work ethic and positive attitude. Pitched in extra hours and tasks during times of unexpected high volume to maximize efficiency. Maintained an atmosphere of enthusiastic customer service. Listened to, understood and clarified guest concerns and issues. Maintained high standards of cleanliness and sanitation. Education Bachelor’s in Criminal Justice, 2016 San Francisco State University- San Francisco, CA High School Diploma, 2011 Arroyo High School- San Lorenzo, CA Availability Evenings Weekends 20 hours/ week References Celan Beausoleil, Youth Chance High School Director YMCA front desk (ask for Celan):- Chrystie Lewis, Seneca Family of Agencies Supervisor HR:- Brenton Wong, California Academy of Sciences Security Manager- George Hopkins, San Leandro United FC (Personal) Head Coach-