Juan Felipe González Rodríguez-| - |Nationality: Chilean
Residence: Santa Ana Canton, San José, Costa Rica
www.linkedin.com/in/juan-felipe-gonzalez-rodriguez
Languages: Native Spanish | Advanced English
Professional Profile
Project manager and political scientist with over 8 years of international experience leading
digital transformation initiatives, institutional analysis, and multi-stakeholder coordination
across Latin America, the Caribbean, and Europe. Skilled in implementing technology
solutions with public impact, managing interdisciplinary teams, and optimizing processes in
government, tech, and international organizations. Holds an MBA and a strong background
in political science, enabling alignment of technological solutions with strategic priorities and
public policies. Adept at facilitating dialogue among stakeholders and driving projects from
design to execution, evaluation, and closure.
Key Competencies
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Project & Program Management (Agile, Waterfall, Logical Framework).
Digital Transformation & AI Innovation.
Public Policy Analysis & International Development.
Institutional Relations & Multi-Actor Coordination.
Monitoring, Evaluation, and Reporting (M&E).
Business Development & Strategic Partnerships.
Process Automation & PMIS/CRM Tools.
Multilingual Communication & Intercultural Leadership.
Professional Experience
Project Manager
SAP – Prague, Czech Republic | Jan 2025 – Jun 2025
● Led internal projects for implementing SAP corporate applications and enablement
platforms.
● Coordinated global teams across technology, business, and leadership to deploy
strategic tools.
● Spearheaded the selection and implementation of a new PMIS system to enhance
efficiency and reporting for the business applications and support department.
● Reason for leaving: Relocation to Costa Rica.
Monitoring & Evaluation Specialist
FAO – United Nations | Latin America & Caribbean | Feb 2024 – Dec 2024
● Supervised evaluations of digital agriculture projects in 12 countries, including IoT,
SaaS, connectivity, and knowledge-sharing initiatives.
● Strengthened partnerships with ministries, NGOs, and strategic allies to advance
rural digital transformation.
● Drafted concept notes, strategic reports, and institutional agreements aligned with
regional plans.
● Coordinated stakeholders to ensure technical and political sustainability of projects.
Business Developer – AI Solutions
ACTUM Digital – Prague, Czech Republic | Mar 2023 – Feb 2024
● Drove business development for AI and cloud solutions targeting European
enterprises.
● Conducted needs assessments, delivered commercial presentations, and secured
long-term contracts.
● Bridged technical and business teams to ensure integrated and effective
deliverables.
● Generated revenue opportunities aligned with client strategic goals.
Project Manager
LitFin – Prague, Czech Republic | Aug 2022 – Dec 2022
● Managed CRM and analytics platform implementations to optimize internal
operations.
● Recruited and trained a new acquisition team.
● Designed KPI dashboards to monitor growth and performance.
● Streamlined workflows to enhance commercial agility.
External Technical Consultant
FAO – United Nations | Latin America & Caribbean | May–Jun 2022
● Reviewed reports for the Digital Villages project across Latin America and the
Caribbean.
● Developed summaries for digital dissemination of project impact.
Project & Business Unit Manager
ICON Communication Centres – Prague, Czech Republic | Mar 2021 – May 2022
● Oversaw operations and revenue growth for multiple accounts in the US and UK.
● Coordinated financial planning, strategic delivery, and continuous improvement
across projects.
● Implemented workflows and dashboards to boost efficiency and transparency.
● Led cross-functional teams, maintaining high performance standards.
Project & Program Manager
ICON Communication Centres – Prague, Czech Republic | Jun 2019 – Mar 2021
● Managed a multilingual team of 40+ in 24/7 operations across the UK, US, and
Spain.
● Developed real-time performance monitoring tools.
● Ensured compliance with KPIs and SLAs.
● Coordinated projects and operations in multiple markets.
Advisor to the Government Director
Government of Chile – Santiago, Chile | Mar 2017 – Mar 2018
● Supported public policy initiatives and citizen engagement campaigns at the national
level.
● Facilitated cross-sector dialogues among government, civil society, and private
actors.
● Drafted strategic reports and technical proposals.
● Contributed to institutional and public policy analysis, including education reform.
Teaching Assistant in Political Science
Diego Portales University – Santiago, Chile | Mar 2016 – Dec 2017
● Delivered supplementary lectures on political theory and public policy.
● Assisted in student performance evaluations.
● Promoted critical thinking in contemporary political analysis.
Education & Certifications
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Management Foundations (PMF), International School of Project
Management | 2025.
MBA, European University of Madrid, Spain |-.
Negotiation & Conflict Resolution, University of Cape Town | 2022.
Lean Project Management, Catholic University of Chile | 2022.
Bachelor’s in Political Science (Highest Honors), Diego Portales University, Chile |-.
Publication
● "Digital Transformation Processes in Rural Territories: Implementation Challenges
and Social Learning in Latin America and the Caribbean." Published in Digital
Transition in Agriculture and Public Policies in Latin America, REDPPAL.
Achievements
● Highest NPS score across managed accounts, ICON Communication Centres | Dec
2020.
● Best Technological Implementation Award, European Contact Centre & Customer
Service Awards (ECCCSA), for a managed project at ICON | Nov 2019.
● President, Political Science Student Council, Diego Portales University |-.
