Juan Diego Fierro Garcia

Juan Diego Fierro Garcia-- Calle 65 Numero 48-18 Apto 402 Edificio Iguazu La floresta, 750099 Bucaramanga Profile Personal details I am characterized by properly perform in teamwork environments under changing and challenging conditions. Those strengths were reflected during the time that I was Sales - Support Agent in the voice and chat campaigns for DTV y KOHL´S. I also strengthened my sense of responsibility, punctuality. I have great affinity for sales and excellent customer service, I also worked for a year in one Credit Repair company so I also have knowledge about Credit, in addition to that I worked for a year in a car company in which I took customer service calls related to the registration status of vehicles and delivery of license plates, as well as activities related to logistics of when to make delivery of the same. Date of birth February 7, 1999 Place of birth Bucaramanga, Colombia Gender Male Nationality Colombia Civil status Single Education HIGH SCHOOL Iberoamericano, Bucaramanga Nov 2015 Skills Zendesk, Slack, Salesforce, Word, Point. Employment Sales customer service representative Aug 2017 - Apr 2019 DirecTV, Bucaramanga At DirecTV I was in charge of the chats related to customers who want to purchase TV or Internet services, what I did was to help them in the buying process and help them find the best package for them. Server May 2019 - Sep 2019 Camdem on the lake, Lake of the Ozarks I worked as a server during my stay in the United States when I did an exchange program. My duties were to help the clients with the order and take the food to the tables, to be attentive to the clients and to see that everything was to their liking during their stay in the hotel's restaurant. Bilingual Kohls representative Sep 2019 - Feb 2020 Kohls, Bucaramanga For Kohls I worked providing customer service for customers who needed help with their Kohls card or wanted to make a credit card payment with Kohls. In addition to that I also worked with Kohls.com who were customers who came to the site and wanted to make a purchase of an item on the site or needed help placing an order online. Languages English Spanish Credit Advisor Aug 2020 - Dec 2021 The Credit Pros, New Jersey As a credit adviso I was in charge of helping clients with low credit scores to improve their credit scores and I also gave them educational material to improve their credit score. Customer service representative Feb 2022 - Jan 2023 Vroom, Bucaramanga Customer service representative assisting customers with information about when their vehicle arrived at their home and when they could expect to receive their vehicle registration. Courses English B1 Centro Latinoamericano de Idiomas, CELAI References Jeniffer Dayana Fierro García- Diego Alejandro Ordoñez Rueda- Duvan Suarez- Jul 2017