Juan David Oviedo Galeano

Juan David Oviedo Galeano Address: Calle 20 No. 19A - 15, Mosquera, Cundinamarca Phone: - Email:- LinkedIn: www.linkedin.com/in/JuanOviedoGaleano Professional Summary Technologist in Accounting and Taxation, currently pursuing a Bachelor’s degree in Business Administration. A professional with extensive experience in data analysis, operational auditing, and performance indicator (KPI) control. Specialized in process optimization, data validation, and the generation of strategic reports for decision-making. Experience implementing improvement plans and monitoring costs and operational profitability. Professional Experience Data Governance Analyst, ICETEX January 2021 – December 2024 - Extraction, cleansing, and analysis of data for report generation. - Monitoring KPIs within the user service and commercial management framework. - Data reconciliation between providers and ICETEX’s data governance. - Definition of parameters for measuring quality and customer satisfaction indicators. - Support in process documentation and action plans. - Participation in internal and external audits for quality improvement. - Proposal and implementation of automation and process improvement strategies. - Data Quality processes within the data governance framework. - Operational data download via Qlik Sense for validation. Continuous Improvement Data Analyst, Millenium BPO December 2019 – December 2020 - Designed dashboards (CDM) for operational control. - Implemented quality control and continuous improvement files. - Prepared operational reports and monitored auditor hours. Operations Controller – Colombia, Comdata - Digitex July 2014 – May 2019 - Created and managed operational control files. - Monitored and analyzed operational KPIs. - Validated monthly forecasts and FTE management. - Tracked and controlled income and costs by FTE. - Analyzed operational data to optimize processes. - Evaluated improvement plans in operational profitability. - Supervised and validated operational results. Education Technologist in Accounting and Taxation Uninpahu – Bogotá, Colombia Completed December 2017 Tools and Software - Excel - Power BI - CRM - Siigo - Basic Python - Qlik Sense - Pentaho Competencies - Creation and management of operational control files - Monitoring and analysis of operational KPIs - Validation of monthly forecasts and FTE management - Income and cost control by FTE - Operational data analysis for process optimization - Evaluation of profitability improvement plans - Supervision and validation of operational results - Use of Pentaho Kettle for table joins using key data