Juan Carlos Folgado Mora

Hi! I’m Carlos, a Spanish customer support professional with over 5 years of experience helping people through email, live chat, and phone. I’ve worked for international companies like Foundever or Canyon, supporting clients in both English and Spanish.

I started in the customer service field working in structured environments, and later moved into freelance support roles—mainly helping online stores using platforms like Shopify. I’ve handled orders, confirmed customer information, and solved all sorts of issues with a calm and practical approach.

I’m very organized, easy to work with, and always focused on making things simple for the customer. I follow instructions clearly but also know when to use common sense and take initiative.

I never promise more than I can deliver, but I always deliver what I promise.