Juan Carlos Ellis

 Juan Carlos Ellis Perez Costa Rica Mobile phones:-,- Email address:-,-Address: Carmen Lyra URb. # 480, Turrialba, Cartago, Costa Rica Driver license: B3, A3 up to date. Linked in link: http://c.linkedin.com/in/juan-carlos-ellis-perez-8321a912 1. 1. Expertise Summary Administrator / translator / interpreter / customer service specialist / tourism /operations management /logistic/ digital security / billing & finance / legal interpreter and knowledge/ programming. Expertise: Management and operations at hotel business, management on sales department at car Rental Company. General tourism operations on wholesale and retail /logistic/translator/ interpreter in situs, back stage, whispering, simultaneous, and live on stage, back stage. English professor specialize on conversational English for adults and kids, vast experience in teaching English at the primary school level, secondary school and university / digital security knowledge. Work Experience Executive Director LATAM and oficial interpreter at Whosyourcoach.org Who's your Coach (nonprofit organization, ad honorem) July 2010 – May 2015 (4 years 11 months) San Jose, Costa Rica Whosyourcoach Ministries is an organization that gives student-athletes and coaches the opportunity to present Jesus as Lord and Savior around the world. Every heart that needs prodding, every mind that needs changing, every eye that needs opening—they all have been touched by God. All we have to do is obey and watch His grace unfold before our eyes Customer Service Specialist Company: Amazon Dates Employed Oct 2014 – Feb 2015  Employment Duration 5 months (seasonal position) Location: San José, Costa Rica Customer service specialist. Inbound Calls. Customer service specialist at chat services team. Seasonal position.  Amazon’s mission is to be ‘Earth’s most customer-centric company’, and our award-winning Customer Service team is an essential part of that mission. Through our innovative world-class self-service technologies developed by our “CS” team, we support customers from 75+ service locations around the globe. We consider each contact an opportunity to advocate for customers and provide support via phone, email and chat 24/7. Our CS technology and product teams build world-class CRM systems and innovative self-service solutions that are used by millions of customers each day on Amazon’s websites, shopping apps, and through Amazon’s family of digital products such as Kindle, Echo, and Alexa. Owner, General Manager and Chef Fuerte Cheyenne Restaurant & Bar July 2012 – Nov 2013 (1 year & 4 months) Cartago, Turrialba. Restaurant, Bar & Grill. Steak house. Costa Rican food Manage relationships with distributors and resolve issues with vendors promptly.  Follow the budget established for the restaurant on monthly basis.  Ensure safety and sanitation practices in the kitchen. Manage kitchen staff and delegate tasks related to meal prep, cooking and delivering food to diners in a timely fashion maintain the schedule for kitchen staff Monitor food and labor costs Keep up with industry trends and create new recipes in collaboration with the Sous Chef General Manager Hotel M Costa Rica April 2011 – Sep 2012 (1 año 6 meses) San José, Costa Rica Responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Responsible for managing the Hotels management teams. DUTIES AND RESPONSIBILITIES: Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. Lead all key property issues including capital projects, customer service and refurbishment. Handling complaints, and oversee the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. Deliver hotel budget goals and set other short and long term strategic goals for the property. Developing improvement actions, carry out costs savings. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotels business reports on a daily basis and take decisions accordingly.  Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate. Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs. Prepare a monthly financial reporting for the owners and stake holders. Draw up plans and budget (revenues, costs, etc.) for the owners. Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services. Act as a final decision maker in hiring a key staffs. Coordination with HOD's for the execution of all activities and functions. Overseeing and managing all departments and working closely with department heads on a daily basis. Manage and develop the Hotel Executive team to ensure career progression and development. Be accountable for responsibilities of department heads and take ownership of all guest complaints. Provide effective leadership to hotel team members. Lead in all aspects of business planning. Respond to audits to ensure continual improvement is achieved. Corporate client handling and take part in new client acquisition along with the sales team whenever required. Assisting in residential sales as and when required and development with strong sales prospects. Responsible for safeguarding the quality of operations both (internal & external audits). Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements. Gerente de Operaciones Hotel & Club M Enero 2009 – Julio 2010 (1 año 7 meses) San José, Costa Rica Oversee the entire operations of a lodging establishment. Operations include human resources, housekeeping, security, public relations, food service, sales and finances. It is the hotel operations manager's job to deal effectively with customers, bosses and staff workers while keeping the hotel running smoothly. Create work schedule, hiring new employees, and training staff are all duties a hotel operations manager can perform. While company executives usually set various hotel polices, the hotel operations manager will sometimes get to assign special discounts or honor advertising promotions. . Risk associate Western Union - Vigo money transfer September 2007 – January 2009 (1 year 5 months) Check and analyze all the cases sent by account receivable department. Follow up on court cases. Investigate specific cases when required. Follow up on Payment agreements and keep in touch with collection department for them to follow up with the agencies managers and money collection. Identify and analyze the areas of potential risk threatening the assets, verify capacity or success of money transfer agencies in network. Operations Coordinator Four Seasons Hotels and Resorts May 2005 – December 2006 (1 year 8 months) Responsible for the planning, organize, development and direct the overall operation of the Housekeeping department. 1. Coordinate with other departments the activities for the work day. 2. Evaluates safe work practices in job performance reviews. 3. Maintains the care and use of supplies, equipment, etc. and the appearance of Housekeeping areas, and performs regular inspections of resident areas and rooms for sanitation, order, safety and proper performance of assigned duties. 4. Performs regular inspections of resident, ancillary, and common areas for sanitation, order, safety, and comfortable environment. 5. Assures that Housekeeping staff follows established safety regulations in the use of equipment and supplies at all times. 6. Inspects storage rooms, utility and janitorial closet, etc., for upkeep and supply control. 7. Requisitions all Housekeeping supplies and equipment and maintains adequate inventory levels to provide a clean, safe and comfortable environment. 8. Coordinate procedures for housekeeping and laundry services and activities with other related units. 9. Communicates with other unit supervisors to adequately plan for Housekeeping services and activities. 10. Coordinates Housekeeping/Laundry services and activities with other related units. 11. Coordinates and monitors resident moves and responds to resident requests promptly and according to policies. 12. Coordinates repair needs with Physical Plant Services. 13. Prepares and plans the Housekeeping work on daily bases. English Teacher for Primary School Ministerio de Educacion Publica MEP March 1994 – December 1999 (5 years 10 months) English teacher for all the school level including kinder garden Enrollment Department Director Universidad Florencio del Castillo February 1994 – November 1999 (5 years 10 months) • Development and maintenance a strategic plan for enrollment services with a genuine commitment to student success, growing enrollment, and supporting diversity (E) • Investigation and development of ways to meet enrollment goals and improve services to prospective and enrolled students (E) • Plans and administers department budgets consistent with achieving College goals and objectives (E) • Oversees admissions and records functions, ensuring aggressive recruitment of both traditional and non-traditional students and high quality applicant processing and services (E) • Ensures the development and provision of a quality financial aid program that supports enrollment goals and student needs (E) • Initiates and participates in overall program planning for departments (E) • Communicates statutes, district and college policies and philosophies to divisions (E) • Works in close collaboration with Information Technology to examine, evaluate and make recommendations for technological innovations and technology-based services (E) • Assists departments in the acquisition, development, and utilization of technology resources (E) • Coordinates admissions, financial aid areas to assure complete, quality service to newly admitted students (E) • Serves as the liaison between enrollment services and academic program personnel, including consultation with academic deans (E) • Collaborates with the Instruction and Planning and Research to develop plans to achieve targeted enrollment growth for new and low enrollment programs (E) • Produces and distributes progress reports on enrollment goals (E) • Fosters and supports the ongoing development of staff by providing orientation, training, performance coaching, continuing education, and professional development opportunities (E) • Perform other duties as required/assigned Simultaneoulsy with MEP Ministerio de Educación Publica English Teacher Universidad de Costa Rica January 1998 – December 1998 (1 year) Enlgish teacher for the program "Educacion Abierta" Languages English / Spanish (Native or bilingual Proficiency) Juan Carlos also knows about... Customer Relations, Banking, Outlook, Excel, Access, Microsoft Office, Tourism, Hotel Management, Hotel Operations, Hotel Booking, Invoicing, Microsoft Word, Accounting Databases, Database Administration, Car Rental, Microsoft Excel, Training, Hospitality, Hotel Reservations, Public Speaking, Event Planning, Adventure Travel, Travel Planning, Recruiting, Employee Relations, Team Management, Finance, Public Relations, programming computer systems, word, excel, access, power point, Linux, Oracle, database. Education BELT Business English Level Test. Level B2 Inglés 2016 Instituto nacional de aprendizaje Inglés 2011 – 2011 SYKES Super Prime Customer Relations Associate, Financial 2003 – 2003 Customer service on financial department, Capital One Credit Cards Department. Mega Seguridad de Costa Rica Asesor en Seguridad, Security 2001 – 2001 Programa para asesores de seguridad de ADT y Mega Seguridad de Costa Rica como dealer. Pearson Education Parades goes on, English 1999 – 1999 Workshop to reinforce education on primary school on english field. Addison Wesley Longman - Scott Foresman Turning Teaching Trends into our ELT Classroom Reality, English 1998 – 1998 Workshop to reinforce education for primary school. Universidad 'Florencio del Castillo' Pau2, Primary Education 1997 – 1998 Centro de Informatica Educativa Dr. Clodomiro Picado Twight Windows, Operative systems 1996 – 1996 Universidad Panamericana Professional English on Tourism business 1994 – 1994 Convenio de extension con St Thomas International University Universidad de Costa Rica Proficiency in EFL, English 1993 – 1993 St Thomas International University Business Administration, Administration Convenio de extensión con la Universidad Panamericana EDUCATUR Over Counter Sales, Turistical services 1991 – 1991 MEP Ministerio de Educación Pública High School Bachelor - 1990 Fundaciòn Omar Dengo Computacion, programmer 1988 – 1988  Personal Details Birthday January 16 Marital Status Single  Advice for Contacting Juan Carlos Can contact me 24/7 at the mobile numbers- or- /-