Juan Carlos Corteza

JUAN cARLOS cORTEZA 86 Rosario Amapola Street Bacolod City, Philippines · -- Experience February 2012 – december 2014 CSR, Transcom bacolod Manual Provisioning for COMCAST Manually adds equipment’s on customers account technical support for COMCAST Triple play(cable, internet and phone) technical support DEcember 2015 – february 2018 oer/csr, convergys bacolod Order Entry Representative for Time Warner Cable Creating profile and orders for customer Technical Support for Time Warner Cable (SPECTRUM) Internet technical support Advance trouble shooting Education march 2012 Arts bachelor in interdeciplinary studies, university of st la salle bacolod Major in event management and marketing Skills and awards Proficient in microsoft office and Adobe Photoshop and Premiere Top VOC(customer survey) agent for 3 months Comcast Can easily Multi-tasking Top transition agent for Spectrum Fluent in both oral and written English Can work alone or with a team