JUAN cARLOS cORTEZA
86 Rosario Amapola Street Bacolod City, Philippines · --
Experience
February 2012 – december 2014
CSR, Transcom bacolod
Manual Provisioning for COMCAST
Manually adds equipment’s on customers account
technical support for COMCAST
Triple play(cable, internet and phone) technical support
DEcember 2015 – february 2018
oer/csr, convergys bacolod
Order Entry Representative for Time Warner Cable
Creating profile and orders for customer
Technical Support for Time Warner Cable (SPECTRUM)
Internet technical support
Advance trouble shooting
Education
march 2012
Arts bachelor in interdeciplinary studies, university of st la salle bacolod
Major in event management and marketing
Skills and awards
Proficient in microsoft office and Adobe Photoshop and Premiere
Top VOC(customer survey) agent for 3 months Comcast
Can easily Multi-tasking
Top transition agent for
Spectrum
Fluent in both oral and written English
Can work alone or with a team