Juan Carlos Roar Arrieta
Camacho
FORMACIÓN
Computer Engineer: Computer and IT Engineer
URBE, 09/2002 - 12/2009
Job History
CONTACT
Carrera 115A #64CC-4 Bosques de la
Macarena, Robledo Pajarito,
Medellin., 050001, Medellin
-
Senior Tech Support Engineer Teleperformance - Medellin
03/2020 - Actual
As a Senior Tech Support Engineer at Teleperformance, I work with
highlyexperienced, culturally diverse, and passionate teams. I gain vast
industryexperience, extend my skillset and expand my perspective.
In this role I:
■
Provide expert 2nd and 3rd level desktop, application, mobile platform
andnetwork support to our global end-users and IT team across the US,
Europe,APAC and GCC.
■
Designed, deployed, and maintained Rundeck automation jobs
for IT infrastructure tasks (e.g., service restarts, file transfers,
system checks), improving operational efficiency.
■
Developed and maintained Informatica IDMC mappings and
taskflows for cloud data integration projects, working with
Secure Agent deployment, cloud connections (Azure/GCP), and
job scheduling.
■
Deliver a variety of technology projects and own Desktop OS and
applicationrollouts including testing and documentation
Monitor network security, endpoint security and endpoint protection setups.
■
Manage print facilities, building security and other network devices.
■
Ensure compliance standards are maintained on an ongoing basis,conducting
reviews and implementing changes where required.
■
Actively collaborate on wider corporate projects such as
DocumentManagement System administration and endpoint security
configuration.
■
Contribute to the development of an in-house IT Knowledge
base,documenting information and solutions to support ongoing efforts and
providenon-technical training to employees across Teleperformance as
required.
■
In charge of an excellent team of engineers, providing coaching, managingand
training in all the tools developed by the company.
■
Management and training advance skills for my complete Engineers team.
■
VOIP telephone systems use for client/customer support.
■
Minimal management, all my leaders are from different countries.
■
Internet circuits implementations, CISCO course
■
Networking skills (DNS, switches, firewalls, VPN, etc.)
■
Voice over IP phone systems
■
Fiber, cable, wireless, and other methods of internet service deployment.
Contact with ISP and manage all the networks through balancers, phisically
and remotely.
■
Manage ticket administration tools Service Desk, Service Now.
■
Generate monthly, weekly and daily reports of all the tools than my Team
handle.
-
Professional Resume
With over 15 years of extensive experience
in the fields of Networking, Azure Cloud, IT,
Support, and Help Desk, I am confident
that my background aligns perfectly with
the requirements of this role.
Throughout my career, I have had the
privilege of working on diverse support
projects, ranging from small teams to
transnational initiatives. These
experiences have equipped me with a
unique skill set that includes expertise in
User Support Levels I, II, and III, as well as
the ability to lead and collaborate
effectively with cross-functional teams.
In my current role as a Senior Tech Support
Engineer at Teleperformance Colombia, I
have gained valuable insights into
providing expert 2nd and 3rd level desktop,
application, mobile platform, and network
support to a global user base spanning the
US, Europe, APAC, and GCC regions. I have
also been responsible for overseeing
various technology projects, including
Desktop OS and application rollouts,
network security monitoring, and
compliance standards maintenance. My
commitment to quality and efficiency is
evident in my efforts to continuously
improve processes and enhance team
performance.
My previous role as an IT Support Specialist
at Abbott Laboratories in Caracas provided
me with the opportunity to excel in IT,
Networks, and Computing. I oversaw the IT
department at partner companies,
managed inventory and device allocation,
controlled email systems through Office
365, and played a key role in SAP
installation and configuration. My
hands-on experience with networking
equipment such as switches, routers, and
access points further solidified my
technical expertise.
My passion for delivering high-quality
support and my ability to adapt to diverse
environments make me a valuable asset to
any organization. I am particularly excited
about the opportunity to contribute my
skills and leadership to the team that are at
my charge.
charge of the area in several partner companies of the company for which I work.
ITCoordinator at Abbott Laboratories. Duration two years. Supervision of
personnel depending on the area. Control of purchases, stock, inventory,
allocation, configuration and delivery of devicesin general. Ex. Laptop, Desktop,
Mobile Telephony. Outlook mail controlthrough the Office 365 platform.
Management of SAP at Junior level. Installation and Configuration. Verification
and configuration of Switch,Routers, AP and other networking equipment.
In this role I perform the following:
■
Project implementation.
■
Ability to follow Statement of Work and Project Design.
■
Ability to follow checklists and procedures.
■
Report on metrics.
■
Be accountable for meeting goals.
■
Hire, interview, contract and train a new complete Team for this company.
Field Engineer Specialist Integra Valencia SM - Valencia
03/2015 - 06/2016
In charge of the Systems department. - Support as Branch NetworkCoordinator.
- Management of Administrative Systems implemented anddeveloped by the
company. - Installation, Administration and configuration ofAdministrative
Systems. - Configuration of DCPROMO (AD, DHCP, DNS). -Configuration and
administration of multiple Remote Accesses. Education
Courses
Configuration and administration of servers under Windows and Ubuntu
OS(Virtual and Physical).
SKILLS
■
Bilingual Engineer English / Spanish.Native Spanish. English C1. Oral,Reading
and Writing.
■
SQL Server 2022.
■
Azure for IT Administrators.
■
O365.
■
SQL Server.
■
Microsoft Azure.
■
ITIL.
■
IT Tech Support.
■
Ability to train and mentor junior technical associates.
■
Time management skills.
■
Excellent written and oral communications skills.
■
Patience, foresight, and confidence.
■
Troubleshooting skills.
■
Ability to plan and architect.
■
Customer service skills.
■
Confident and positive attitude.
ACCOMPLISHMENTS
■
IT Tech Support
■
Spanish
■
English
■
I am a Computer Engineer with more than 15 years of experience in
Networking, Azure Cloud
■
IT, Support and Help Desk
■
I specialize in User Support Level I, II and III
■
Throughout my career, I have worked in multiple support projects, from small
teams totransnational
■
I have led development, support and application teams, worked
collaborativelywith other engineers, business analysts and business leaders to
ensure that the supportprovided meets business requirements and objectives
■
My focus at work is always quality and efficiency
■
I make sure that every support provided is ofhigh quality and meets company
standards
■
I also constantly look for ways to improveprocesses and efficiency in the
teams that rely on my expertise
■
Work History- present Senior Tech Support Engineer
■
Teleperformance Colombia, Medellin
■
As a Senior Tech Support Engineer at Teleperformance, I work with
highlyexperienced, culturally diverse, and passionate teams
■
I gain vast industryexperience, extend my skillset and expand my perspective
■
In this role I:
■
Provide expert 2nd and 3rd level desktop, application, mobile platform
andnetwork support to our global end-users and IT team across the US,
Europe
■
APAC and GCC
■
Deliver a variety of technology projects and own Desktop OS and
applicationrollouts including testing and documentation
■
Monitor network security, endpoint security and endpoint protection setups
■
Manage print facilities, building security and other network devices
■
Ensure compliance standards are maintained on an ongoing basis,conducting
reviews and implementing changes where required
■
Actively collaborate on wider corporate projects such as Document
■
Management System administration and endpoint security configuration
■
Contribute to the development of an in-house IT Knowledge
base,documenting information and solutions to support ongoing efforts and
providenon-technical training to employees across Teleperformance as
required
■
In charge of an excellent team of engineers, providing coaching, managingand
training in all the tools developed by the company
■
Management and training of 8 people in my team.01 - 2018-12
■
IT Support Specialist
■
Abbott Laboratories, Caracas, 2015-03 - 2016-06
■
Field Engineer
■
Integra Valencia, Valencia
■
In charge of the Systems department
■
Support as Branch Network
■
Coordinator
■
Management of Administrative Systems implemented anddeveloped by the
company
■
Installation, Administration and configuration of
■
Administrative Systems
■
Configuration of DCPROMO (AD, DHCP, DNS)
■
Configuration and administration of multiple Remote Accesses
■
Education
■
Courses
■
Configuration and administration of servers under Windows and Ubuntu
OS(Virtual and Physical).07 Computer Engineer, Computer Engineer
■
URBE, Maracaibo
■
Deployment of secure protocols, systems and solutions(CompTIA Security+
SY0-601).02 Azure for IT Administrators
■
SQL Server 2022.02 Responsible to Leader Transition
■
ITIL Certification
DIPLOMAS
■
Bilingual Engineer English / Spanish.
■
Native Spanish.
■
English C1. Oral, Reading and Writing.
■
SQL Server 2022.
■
Azure for IT Administrators.
■
O365 SQL Server Microsoft Azure.
