Juan Carlos Alcantara Calderon

JUAN CARLOS ALCANTARA CALDERON Sales/Customer Service/Tech Support PROFILE EXPERIENCE When it comes to sales, I am very motivated in getting the message across. Sometimes we tend to talk too much. I feel that when it comes to sales, it is about listening and asking questions so you can learn your customers’ needs. WH Questions are key to understanding customers and helping them obtain a better service/product. Direct Buy - Cold Caller-  Cold Call 90-120 people a day.  Send a minimum of 10 invitations daily.  Level 2 responsibility:  Reach out people that had received invitation.  Clear any questions and reschedule if necessary.  Follow through until they arrived at our showroom.  Follow up to confirm if they purchased membership. CONTACT INFORMATION Phone number: - Linked in https://www.linkedin.com/in/juanalcantara-72b185113/ Email:-Motivation: My Family Direct Buy - Team Leader-  Guide a group of 10-25 people through the sales process.  Load leads daily according to among of dialers we had.  Maintain a close visual on daily, weekly and monthly goals.  If necessary, go back to training with dialers to make sure they understood concept.  Maintain everyone motivated through different activities that would motivate them but allow them not to lose focus. T-Mobil - Customer Services/Tech Support 2011 - 2014  Support Callers that had inquiries about bills.  Support Callers that had issues with their devices or did not know how to use them. VM-Ware – Partner-Seller Enablement 2014 - 2019  Identify, profile and support potential leads and business opportunities for VM Ware through social media, and weekly meeting that would have with potential clients. We would keep track of these clients through Sales Force.  IT partners and re-seller continuous training and sales enablement.  VMware resellers ecosystem sales enablement and marketing automation platform trainings. Debt.org - Debt Consultant 2021 - 2023  Gather prospects through emails, cold calling, leads that we were given and qualify prospects.  Qualify prospects, provide advantages and create contracts.  Use of Salesforce to keep track of prospects, follow ups.  Follow through payments, contracts, and any other needs that customers may have. EDUCATION High School – Pioneer High School 2006 Spanish-English English-Spanish Interpreter Diploma 2011 SKILLS Relantionship Building Process Improvement Solutions Planning Customer Service