Juan Carlo Goitia

Juan Carlo Buencamino Goitia 06 Corona St., Village East, Cainta, Rizal Mobile Number: - Email Address:-SKYPE: live:23492e90cc697eaf WORK EXPERIENCE Home-based Customer Service - Lawn Love    All around administrative work including dispatching, answering phone calls, emails and chat. Handling scheduling, complaints and preparing reports as required. Monitoring of important issues and details for successful completion of tasks. Home-based Virtual Assistant – Set Schedule    February 2018 – May 2018 July 2017 – December 2017 Identify and secure possible Buyers and/or Sellers for real estate agents in the west coast of the United States. Make a detailed account and report on a daily basis Conduct outbound calls to secure an appointment. Customer Service/Technical Support Representative(Vodafone) - Teleperformance February 2016 – May 2017    Support and resolve customers’ issues with internet and mobile phone connections. Maintain customers’ confidence as a professional and as a salesperson for the brand of the company. Handle billing complaints and possible billing issues. Customer service Representative(Suncorp) - WNS    October 2014 – September 2015 Conduct outbound calls to clients to validate all information on policy. Make assessments whether or not the client will be renewing insurance and if there are possible alternative policies that can be offered. Always make sure that the client is safe and secure with services given by the company. Technical Support Representative (AT&T) - TeleTech    Support and resolve customers’ issues with internet connection. Maintain customers’ confidence as a professional and as a salesperson for the brand of the company Maintain customers’ loyalty in the process of being a technical support representative. Customer Service Representative(Jetstar Airlines) - Stellar    July 2012 – February 2014 June 2011 – March2012 Take in calls from passengers from all around the world. Make sure to understand, analyze and empathize with the situation. Provide the best solution as deemed fit by rules and regulations of the Airline. Technical Support Representative(SONY Cameras) - Hinduja Global Solutions August 2010 – February 2011    Receive calls from product owners and/or potential clients. Understand and assess the initial problem and find the best solution. Convey confidence and focus on every call. EDUCATION Ateneo De Manila University Elementary 1991 – 2000 Claret School of Quezon City High School 2000 – 2004 Kalayaan College College(Certificate of Fine Arts) 2004 - 2007