Juan Caceres

JUAN MARTIN CACERES Avay 862 e/ Tacuray y Parapiti, Asuncion Paraguay. Phone: -)- P ROFESSIONAL SUMMARY SKILLS Customer-centered banking professional with a diverse financial service career in institutional business development and project management. Providing outstanding customer service going above and beyond to comply and build relation with customers and their needs Background in FIRST DATA Background in BNF BANK Technical support specialist Background in Credit card processing Strong client relations BANCARD S.A WORK H ISTORY 07/2016 to 10/2017 10/2015 to 07/2016 06/2015 to 10/2015 Financial Crimes Specialist 2 Wells Fargo Bank N.A– Pompano, Florida Account receivable, create and expedite fraud claims for customers. Technical support for atm malfunctions. Review customer’s claims and fulfill their needs to comply with bank regulations. Provide outstanding customer service to build new relations and strengthen ties within a banker Client atmosphere. Assisting customer in English and Spanish. Use of 7 different systems in a fact paced call center atmosphere with 2 monitors for proactivity with monitoring and troubleshooting within real time transactions and system access with visa, merchants, atms, and the banks mainframe. Chargebacks with visa compliant and trained. Closing fraudulent cards. Monitoring and maintenance on accounts and all banking products. Technical Support / Account specialist First Data – 4000 Coral Ridge Dr, Coral Springs, FL 33065 - -Account receivable, perform reissue of cards, register open new accounts, provide account general information and paper statements. Provide excellence in customer service in a multinational platform in Spanish and in English. -Activate credit and debit cards worldwide for all major financial institutions in the USA through intense identity and authentication protocol. -Compliance based organization and quality check adherence. Technical support / Customer service agent TELEPERFOMANCE – (4860 Conference Way S, Boca Raton, FL) - Assist customers through callbacks fulfilling and exceeding customers' expectations in a courteous timely manner generating resolutions, activating lines and equipment providing general information and dispatching technicians when needed. Following up with customers through callback to assure outstanding service experience, going above and beyond to assure customers satisfaction. 12/2012 to 03/2015 International Operations, Section Exports Representative BANCO NACIONAL DE FOMENTO – Independencia Nacional Esq Cerro Cora Asuncion Paraguay Assist clients in electronic transfers, payment processing orders to officials of the Ministry of Foreign Affairs in checks and transfers. Perform daily and weekly spreadsheets controlling the income and outcome of the sector and informing them to the Banco Central Del Paraguay (BCP). - Assistance in opening Letters of Domestic and International Credits - Assistance in opening of accounts in foreign currency - Elaborating spreadsheets and reporting to the Central Bank of Paraguay - Preparation of Management account Checks - Processing S.I.P.A.P In Nation Money Wire System Transfers 06/2010 to 12/2012 Authorization Agent BANCARD S.A – Brasilia casi Siria 762, Asuncion Paraguay (416 – 1000) Assist cardholders, and businesses with manual authorizations, credit card blocks, temporary increases in credit lines, monitor transactions in order to prevent fraud through a fraud prevention software (SENTINEL). Deliver professional courteous friendly customer service in a fast paced service environment providing coverage nationwide for Paraguay with Visa, MasterCard, American Express, and Dinners cardholders. Maintaining high level of security procedures at all times authenticating with account holders by strongly enforced security questions high level of analytics and decisive comprehension with customer needs and awareness of suspicious activity at all times. E DUCATION 2005 High School Diploma: Pan American International School, Asuncion Paraguay