Juan Cabezas

I’m a bilingual (English–Spanish) professional with experience in customer support, communication, and operational coordination, working with international organizations, public institutions, and educational environments. I’m comfortable supporting clients and teams remotely, handling day-to-day tasks, and keeping workflows organized and moving forward.

I previously worked with the International Organization for Migration (IOM), where I supported communication and operational processes while assisting diverse users and handling sensitive information. This role required strong attention to detail, clear written and verbal communication, and the ability to manage multiple tasks under time pressure. I regularly coordinated with internal teams, followed established procedures, and ensured accurate documentation and follow-up.

I worked as a Communication and Marketing Coordinator in an educational institution, where I managed content, supported internal and external communication, and collaborated with different stakeholders. I’m used to working independently, prioritizing tasks, and adapting quickly when needs change. I also supported digital communication using tools like Canva and other online platforms.

What I offer is reliability, clear communication, and a strong service mindset. I enjoy helping clients solve issues, answering questions clearly, and making sure tasks are completed correctly and on time. I’m detail-oriented, organized, and comfortable working with systems, documentation, and structured processes.

I work well in remote environments and value accountability, responsiveness, and consistency. I take ownership of my tasks, communicate proactively, and always aim to deliver quality results. I bring a positive attitude, respect deadlines, and understand the importance of being dependable when working with distributed teams.

I’m looking for remote opportunities where I can contribute as a customer support specialist, virtual assistant, or operations support team member. My goal is to add value by supporting clients and teams efficiently while continuing to grow professionally in a flexible, remote-first environment.