Juan Brea

- Juan Brea - Calle Ponce, Residencial Flamingo, Apt E2, La Esmeralda, Santiago, Dominican Republic Business Administration professional with more than 5 years experience as a Customer Service representative, proficient in handling complex issues and promoting positive experiences. WORK EXPERIENCE SKILLS Customer Service Representative Great Virtual Works Proficient knowledge in MS Excel, MS Word, and MS Outlook 04/2017 - 11/2021, Achievements/Tasks Excellent communication skills – written and verbal Santiago, Dominican Republic Served customers by providing product, service information and resolving problems. Kept records of customer interactions, transactions and complaints. Ability to prioritize projects and strong problem solving skills Good research skills and attention to detail Ensured customer satisfaction and provided professional customer support Customer Service Representative Conduent 01/2016 - 01/2017, Santiago, Dominican Republic The company works directly with Sprint customers Achievements/Tasks Assisted customers by evaluating technical problems in order to find the appropriate solution to their issues. Responded to customer requests for products, services and company information. Customer Service Representative Data Vimenca 02/2013 - 10/2015, Achievements/Tasks Santiago, Dominican Republic Processed money transfers, forms, and requests of customers. CERTIFICATES Microsoft Office Course (01/2003 - 07/2003) EDUCATION Business Administration PUCMM University 03/1999 - 07/2003, Courses Santiago, Dominican Republic Personnel Audit Microsoft Office Course Escuela de Informática Centenaria 01/2003 - 07/2003, Courses MS Excel, MS Word, and MS Outlook LANGUAGES English Spanish Full Professional Proficiency Full Professional Proficiency