Profile
I am a highly organized, detail-oriented Customer Service Sales
Representative with 5 years of experience.
Juan (Mata) Victor
Customer Service Sales
Representative
Details
Santo Domingo, Dominican
Republic
Email-m
I pay strong attention to detail while maintaining a strict level of
confidentiality. I have excellent time management skills, and the
ability to multi-task in a fast-paced environment to deliver and
complete multiple projects with time-sensitive deadlines.
My problem-solving skills are exceptional and proficient, I also
possess top-notchcommunication skills in both written and verbal
communication.
Employment History
Customer Service Sales Representative, Maids Cleaning Services LLC
LinkedIn
https://www.linkedin.com/i
n/juan-victor-a/
JANUARY 2 0 2 1 — D E C E M B E R 2 0 2 2
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Responsible for updating the database and making notes on each
customer transaction and feedback.
Skills
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Assisted in creating, promoting, and executing a wide variety of
promotional sales and marketing plans.
•
Regularly assisted the marketing staff in setting up sales floor
displays and removing old displays.
Took care of many customer service issues both in email and
over the phone.
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Ability to Work in a
Team
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Customer Service
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Microsoft Office
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PowerPoint
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Data Entry
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Customer Support
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Calendar
Management
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Inbox Management
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Web Research
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Google Suite
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Data Entry &
Formatting
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Inbound and
Outbound Calls
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Developed a large list of repeat customers who would often
bring in friends and family members as referrals.
Responsible for updating the database and making notes on each
customer service transaction. Assisted in creating, promoting,
and executing a wide variety of promotional sales and marketing
plans. Regularly assisted the marketing staff in setting up sales
floor displays and removing old displays.
Took care of many customer service issues both in email and
over the phone.
Developed a large list of repeat customers who would often
bring in friends and family members as referrals.
Executive Assistant, TaskUs
Software & Tools
•
Asana
•
HubSpot
•
Salesforce
•
LinkedIn Sales
Navigator
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Skrapp.io
•
Zero Bounce
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Notion
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Calendly
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Airtable
M A R C H 2 0 1 9 — OCTOBER 2 0 2 0
• Responsible for generating high-quality leads including their
emails, and phonenumbers each day to meet the required quota
using; Hunter.io, Skrapp.io, Snov.io, and LinkedIn.
• Conducting outreach campaigns and follow-ups using Mail
Merge and LinkedIn Sales Navigator.
• Managing operation CRM's and conducting updates when
needed using HubSpot and Salesforce.
• Extensive calendar management; coordinating and resolving
scheduling conflicts and communicating calendar changes to
clients.
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Receiving and reviewing client feedback to ensure future
standard operating protocols are updated to meet dynamic
client needs.
Coordinating with immediate teammates to ensure efficient
execution with extraordinary attention to detail, ensuring an
exceptional experience for all client requests.
Providing high-level support for executives and clients from
diverse industries with variety of day-to-day needs.
Conducting web research, data mining, and populating
Excel and Google spreadsheets. Tools used; RapidMiner &
Data Miner.
Web Researcher and Lead Generation Expert, TaskDrive
J A N U A R Y 2 0 1 6 — D E C E M B E R 2 0 17
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•
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Generated high-quality leads daily using various platforms
such as LinkedIn, Facebook, Instagram, and Seamless.
Researched the best matches for Certified Personal Trainers,
Gym Owners, and Fitness Coaches in the USA/Canada.
Added First Name, Last Name, Company Name, Website,
Emails, Phone Numbers, and Facebook and Instagram
account info to the databases (Salesforce)
Communicated with the team via Slack for updates,
meetings, and follow-ups.
Virtual Assistant, MM Assistant
FEBRUARY 2 0 1 4 — OCTOBER 2 0 15
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Updated and maintained tickets/cases in Salesforce to
adequately track and update Student records.
Handled Inbound and Outbound calls on the dialer with
exceptional customer service.
Registered students for courses listed on the Enrollment
Agreement.
Provided software troubleshooting for Moodle, Zoom, and
Student Portal access.
Notified customers of delinquent accounts in an attempt to
collect outstanding amounts.
Education
J A N U A R Y 2 0 1 2 — NOVEMBER 2 0 15
Bachelor's Degree, Business Administration and Management, Universidad
APEC
Hobbies and Interests
As an active sociable individual, I enjoy staying fit and going to the gym. I also
like to read (20 books/year.
I enjoy meeting new people, and I am also part of a charity organization called
Rotaract.
