JOYSAE
SAUCELO
SOCIAL MEDIA MANAGER AND
VIRTUAL ASSISTANT
EXECUTIVE PROFILE
I have the skills and availability to
complete your required tasks in a timely
and conscientious manner.
Effectively able to meet set deadlines
and process information through wellhoned research skills. Able to work
independently and as a cooperative and
productive team member.
KEY QUALIFICATIONS
Proficient in customer relations in
different forms of media (telephone,
SMS, and email).
Strong analytical, interpersonal and
problem-solving skills.
Stepped in to answer phone calls and
assist with other office duties during
periods of heavy workflow.
CORE SKILLS
* Email Handling
* Inbound Calls Management
* Administrative Support
* Online Research
* Calendar Management
* WordPress Management
* Social Media Management
* Google Docs and Sheets
* Data Entry
WORK EXPERIENCE
JUNIOR SPECIALIST
Bank of the Philippine Island | January 2016 - July 2019
Administers inbound calls for the bank
products and services with a daily quota of
60 calls per day.
Handles client’s banking transactions,
inquiries, and concerns, problem-solving,
and evaluating their eligibility and financial
needs over the phone to eliminate the
need for clients to travel to the bank in
person.
Familiar with the policies and services of
the Bank of the Philippine Islands to answer
questions and offer these options as
solutions. Has comprehensive knowledge,
exceptional ability, and training for Credit
Cards,
Deposits,
Loans,
Trade,
and
Corporate Account.
EDUCATION BACKGROUND
CONTACT INFO
Mobile: -
Email:-Skype: saucelojoysae_1
Address: Nagcarlan, Laguna PH
New Era University
Bachelor of Arts in Mass Communications, 2015
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