Joyrean Mae Delos Reyes

JOYREAN MAE DELOS REYES VIRTUAL ASSISTANT EXECUTIVE SUMMARY I am a Virtual Assistant, and Customer Service Representative with more than a year of experience in a fast paced BPO/ Freelancing industry. I am Computer literate (MS Project, Excel, Word, PowerPoint and Spread sheet).I am proficient at building and maintaining professional relationships. I am able to prioritize and to delegate tasks while maintaining focus on the goal. I am a Bachelor's degree holder, specifically in Hospitality Management, who desires to have a long-term job that will help me with my career and personal growth. SKILL SET & EXPERTISE --Data Entry in Word, or Google Docs --Transcription (transcribing voicemail, video or audio, podcasts etc.) --Executive Assistance --Typing --Email Management/Filtering --Booking appointments with clients --Answering support tickets (with use of Zendesk) --Receptionist duties (answering occasional calls) --Lead generation --Chat Support --Customer Service CONTACT INFORMATION: Cellphone : - Email:- & CUSTOMER SERVICE CAREER HISTORY Virtual Assistant Virtual Assistant FINANCIAL EDUCATION JEREMY | NEESH OUTSOURCING DECEMBER 2020 - AUGUST 25 2021 March 2021 - July 2021 - On boarding new clients to the Group - Reaching out to each member for their subscription -Answering Calls and Messages -Emailing members documents to sign -Coordinates with other admin for their inquiries -Monitored Discord Group -Prospecting companies for clients -Calling each companies -Auditing Price of their services - Compiling gathered information and send it to the clients CUSTOMER SERVICE REPRESENTATIVE TELETECH November 2016 to November 2019 - Handling Amazon Account under the LOB Retail Generalist - Accepting Phone Calls regarding refund, redeliveries, and package not received -Coordinating with Shipping Courier to Track package - Handling Optum HealthCare -Accepting Incoming calls for customers who wants to refill their medicine -Coordinates with the nearest pharmacy regarding medicine availability -Contacting Doctors for patients prescription - Calling Insurance for Documents Processing Handling DoorDash Account - Accepting incoming Calls to track their Orders -Coordinating with partner store for lost/spilled food -Processing refund or Redeliveries for spilled food - Chatting with drivers 2 to 3 Chat heads at a time -Answering email for merchants / customer Handling TURO Account - Accepting Incoming Calls for Turo car service like Changing Address, time of Booking - Calling the Car owner and inform of any changes on the booking -Cancelling Booking -Processing payments -Answering Emails -Accepting Chats ENGLISH AS A SECOND LANGUAGE TEACHER Native Camp March 2019 - February 2021 - Teaching Japanese students from 3 years old up to 60 years old - Explaining and Teaching their Textbook of Choice