My name is Joymee Guanga, and my work before is a Lead Verification Specialist in a BPO company. In my role, I handle outbound calls to verify client information, ensure data accuracy, and maintain quality standards. I’ve been in this position for 5 months, and during that time, I’ve developed strong communication and attention-to-detail skills. I enjoy working in a fast-paced environment and contributing to a team that values efficiency and accuracy. I’m always eager to learn and grow professionally, especially in areas that can enhance customer experience and operational excellence.