CUSTOMER SERVICE / VA
JOYLYN
COSE
GET IN CONTACT
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PERSONAL PROFILE
I've been a Customer Service Representative
for 9 months. And I recently graduated in an
online academy for GVA.
WORK EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE – UNITED PARCEL SERVICES
September 2020- February 2021
·Helping customers about shipping a package
·Assisting customers with investigations.
·Track a package
·Finding locations to pick up/drop a package
·Calculate time and cost
EDUCATION HISTORY
CUSTOMER SERVICE REPRESENTATIVE – CONCENTRIX
PAMPANGA AGRICULTURAL COLLEGE
-)
Bachelor of Elementary Education
(Undergraduate)
September 2019- January 2020
·Placing Order
·Track a package
·Creating a profile
PRODUCTION OPERATOR – WONTECH PHILS INC. (SFA)
February 2017 – January 2018
·Sorting Operator
FUNCTIONAL INSPECTOR – NANOX PHILIPPINES
SKILLS
Email Marketing
Canva
Mailchimp
Customer Service
Email Management
May 2015- February 2017
·Checking LCD of mobile phones.
PRODUCTION OPERATOR/LINE LEADER-SUPERL PHILIPPINES INC. /
SIGLO LEATHERWARE MANUFACTURING INC.
August 2012 – April 2016
·Gluing operator
·Inking operator
·Promoted as Inking Line Leader
·Supplying materials to Assembly Team
·Assisting Inking Operators about what colors needed.
·Preparing colors for the next model
PRODUCTION ASSEMBLER – RYONAN ELECTRIC PHILS. INC.
January 2010- June 2010
·Lead wire cutting Operator
