JOYLINDA AMETHYST D. CARREON
Address: Blk 8 Lot 8 Tierra Vista San Rafael, Mexico,
Pampanga, Philippines 2021
Contact No:-
Email:-
CAREER OBJECTIVE:
To be able to serve an organization that could open opportunities for me. And to share
and further enhance my skills and expand my knowledge acquired in my work experience.
SKILLS AND QUALIFICATIONS:
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Established over five years of experience in customer service and administrative
duties.
Proficient with the use of office applications (Excel, Word, PowerPoint).
Acquainted in Salesforce; a system which provides customer relationship
management software and applications.
Email Management, Scheduling Management, Social Media Management,
Internet Research
Independent worker and able to work efficiently and accurately in managing
multiple tasks.
WORK EXPERIENCES:
AXA Life Insurance Singapore
Claims Executive
November 2014 - December 2015
Responsibilities:
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Sorted out claim documents and created new claims files to the system
Reviewed, assessed, and approved claims within the stipulated turnaround time
Updated claims information into the system
Handled inquiries (phone calls and emails) from clients
Generated payment reports
Performed other ad hoc duties required
Sterling Knight Pte. Ltd.
Claims Assistant
June 2011 – November 2014
Responsibilities:
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Reviewed, prepared and organized submission documents for new claims
Created, documented and updated claim files into claims management system
Assisted in notifying, submitting and reporting claims to insurance companies
Performed follow-ups on claim handling by insurance companies
Updated policyholders on claims status
Assisted in closing claim files and forwarding settlements to clients
Assisted client services representatives and policyholders on claims procedure
Assisted policyholders on claim problems and issues
Prudential Assurance Company Singapore Pte. Ltd.
Financial Consultant
October 2010 - June 2011
Responsibilities:
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Examined and reviewed financial statements
Determined client’s needs and goals through proper fact-finding
Provided clients with financial planning advice and solutions through insurance
and savings and investment-linked plans.
Assisted clients in making claims
Nutritionpark.com Pte. Ltd.
Administrative Assistant
July 2010-October 2010
Responsibilities:
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Printed invoices, packed orders, updated order summary and payment status
Checked and tallied money with the delivery order list daily
Monthly duties included counting stocks when products arrive
Updated inventory to reflect current inventory levels
SMS customers 1 hour before the start of their delivery
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Attended to customers politely and with adequate product knowledge and
information
Answered phone calls and emails on customers' enquiries
Compiled feedbacks to be sent to the manager every end of the month
CERTIFICATIONS:
M5 – Rules and Regulations for Financial Advisory Services
Intake: November 2010
Singapore College of Insurance
Singapore
M9 – Life Insurance and Investment-Linked Policies
Intake: December 2010
Singapore College of Insurance
Singapore
Health Insurance
Intake: December 2010
Singapore College of Insurance
Singapore
EDUCATIONAL BACKGROUND:
Advanced Diploma in Business Management
Intake: May-November 2007
Management Development Institute of Singapore
Singapore
B.S. Business Administration Major in Management Accounting
Second Year - Undergraduate
University of the East
Philippines
PERSONAL INFORMATION:
DATE OF BIRTH
PLACE OF BIRTH
AGE
SEX
CIVIL STATUS
RELIGION
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September 15, 1988
Zamboanga City, Philippines
33
Female
Married
Catholic
I hereby testify that the above information is true and correct to the best of my
knowledge and belief.
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JOYLINDA AMETHYST D. CARREON
