Joyful Angel Bonus

Joyful Angel M. Bonus 01 Don Justo St. Dona Justa Subd. E-mail add: -Brgy. San Roque Angono RizalContact Number:- Career Objective A dedicated Customer Service Representative with the ability to maintain customer satisfaction through my problem solving skills, customer experience and product knowledge which will help to implement a good work in fulfilling goals and targets of the company. Educational Attainment BS Entrepreneurship Miriam College Quezon City 2009 – 2014 Skills Good verbal and written communication skills. Proficient in Microsoft Office Organization and Prioritization Ability to work under pressure Adaptability and Flexibility Time Management People Person Work Experience: Job description and Responsibilities Accenture – CSR Virgin Media Global One bldg. Eastwood, Q.C. June 2014 – Dec 2015 Provide excellent customer experience through explaining billing inquiry like handling billing disputes, upselling & any general inquiry related to the account supported. Cocentrix CSR – Direct TV MDC 100 bldg. Eastwood, Q.C. Feb 2016 – Oct 2016 Provide excellent customer experience through explaining billing inquiry like handling billing disputes, upselling & any general inquiry related to the account supported. CSR – OceanX 1800 bldg. Eastwood, Q.C. Oct 2016 – August 17, 2020 Saving customers from cancelling their subscription through effective probing, highlighting features, advantages and benefits. Assisting customers with placement of orders, refunds or exchanges. Chat Support Sept 2017 – May 2020 Saving customers from cancelling their subscription through effective probing, highlighting features, advantages and benefits. Transition Coach Sept 2019 – August 2020 Subject Matter Expert of Account Products & Information. Conduct discussion on topics that will help improve performance including Call Listening sessions to leverage on call handling improvement. Huddle about program rules, policies & job expectations. References: Shy De Guzman Team Leader – Concentrix - Lesly Cristobal Customer Service Representative – Concentrix - Ivan Roldan Customer Service Representative – Concentrix -