Joyen Villaruz

Joyen D. Villaruz-Skype: oyentarts Contact Number: - Career Objective To obtain a position that focuses on transaction quality and efficiency, customer relations, professional growth and teamwork. Personal Profile Age: 33 years old Date of Birth: January 19, 1987 Nationality: Filipino Gender: Female Religion: Roman Catholic Height: 5’3 Weight: 95 lbs. Marital Status: Married Skills and Abilities • Communications -- Good written and verbal presentation skills. • Speaks English, Tagalog and Hiligaynon • Interpersonal Skills -- Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors. • Flexible -- Willing to try new things and am interested in improving efficiency on assigned tasks. • Attention to Detail -- Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time. • Hardworking -- Willing to have overtimes and Rest day duty if needed. • Customer Service -- enable a company or organization to exceed customers' expectations consistently. In a time when courtesy is becoming less common, my excellent customer skills not only attract customers but keep them coming back. Educational Background Tertiary Central Philippine University Jaro, Iloilo City Bachelor of Science in Commerce Major in Marketing- Secondary Colegio de San Jose E. Lopez St., Jaro, Iloilo City- Primary Colegio de San Jose E. Lopez St., Jaro, Iloilo City- Online Course: Completed the Social Media Management 101 Course (with Certificaton) Employment History CWI Print Virtual Assistant ● Sending multiple Emails to possible customers ● Doing Research and finding companies ● Data Entry ● Uses all Microsoft Office and Google tools SixEight Kafe Virtual Assistant Job Description: Account Manager  Handles all social media accounts & emails  Handles all employees Payslips  Manage Blog Sites  Photo editing (by Canva)  Blog (by wordpress)  Dropbox Bottomline LLC. Virtual Assistant Job Description: Product Listing: • Listing good products from other sources. • Making sure it is not an Out of Stock item. Shipping: • Ships the product on time via Seller Central. • Tracks shipments via UPS, FEDex and OnTrac • Reshipping before the item is delivered. Sales: • Process sales orders of the customers • Updating all records via Ecom and sellercentral. • Using Befrugal, Mrrebates and Topcash for a cashback of sales. • Replying to customer’s email regarding shipments and orders. Globe Telecom Inc. Store Specialist SM City Iloilo, Mandurriao, Iloilo City June 2014 – July 2016 Job Description: Cashiering: • Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers. • Balances cash drawer by counting cash at beginning and end of work shift. • Maintains safe and clean working environment by complying with procedures, rules, and regulations. Customer Service: • Deal directly with customers either by telephone, electronically or face to face • Respond promptly to customer inquiries • Handle and resolve customer complaints • Obtain and evaluate all relevant information to handle product and service inquiries • Communicate and coordinate with internal departments Universal Storefront Services Corporation (USSC)-RCPI Customer Service Representative (CSR) 2nd Floor, Food court Area, Marymart Mall, Iloilo City June 2009 – October 2013 Job Description: • Money Transfer Services -- Doing Payout and Send out money in Western Union transactions. • Transport Ticketing Services -- Issuing Airline Tickets. • Payment collection Services -- Accepts SSS, Phil health and other bills payments. • Cell phone Loading or E-load Top ups -- E-loading for Smart, Globe and Sun • Caters Fax/ Domestic and International Long Distance call. • Printing, Filing and Checking of reports for monthly audit checking. On-the-Job Training Rizal Commercial Banking Corporation (RCBC) Corner E. Lopez St., and Seminario St., Jaro, Iloilo City Job Description: • Filing of reports at the end of banking hours • Cash counting • Assisted in the New Accounts section