Joyceline Ogba

Joyceline Ogba Customer Service & Admin Virtual Assistant PROFESSIONAL SUMMARY Detail-oriented and personable professional with experience as a secretary, personal assistant, and customer service representative. Skilled in confirming and scheduling appointments, managing communications, and building positive client relationships. Known for reliability, clear communication, and the ability to follow scripts while keeping conversations natural and engaging. PROFESSIONAL EXPERIENCE Morpol Engineering Services Ltd 2020 - 2024 Camp Coordinator Job Role: ●​ Handled budgeting, procurement, and real-time problem-solving to keep operations running efficiently. ●​ Served as the main point of contact for staff, ensuring clear communication and a well-organized experience. ●​ Managed vendor relations, supervised support staff, and ensured smooth logistics before and during the event. ●​ Planned and coordinated all aspects of a corporate camp for over 70 staff, including accommodations, transportation, meals, and daily activities. ●​ Recognized for strong leadership, attention to detail, and delivering a successful event under pressure. Nigerian Export Promotion Council, Abuja(NYSC) 2018 – 2019 Secretary Job Role: ●​ Provided administrative support using Google Workspace. ●​ Scheduled meetings, handled emails, and completed research and data entry tasks. ●​ Supported multiple clients by organizing tasks, maintaining records, and ensuring timely follow-up. HOTEL DE VILLE 2010 - 2012 Receptionist and account clerk Job Role: ●​ Responded to customer inquiries via phone, email, and chat, providing timely and helpful assistance. ●​ Handled order processing, account updates, and escalation using internal systems. ●​ Maintained accurate documentation and worked collaboratively with cross-functional teams. ●​ Resolved customer issues with empathy and professionalism, maintaining a high satisfaction rate while screening phone calls. ●​ Provide basic and accurate information in person, via phone, or via email. Received visitors at the front desk by greeting, welcoming, and directing them. EDUCATION ●​ Higher National Diploma (HND) Office Technology and Management, Abia State Polytechnic, Aba, Abia State. 2012 - 2014 ●​ Ordinary National Diploma (OND) Office Technology and Management, Abia State Polytechnic, Aba, Abia State. 2012 - 2014 SKILLS & EXPERTISE ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Appointment scheduling and confirmation Time Management Google workspace(Docs, Sheets, Drive, Gmail) Professional communication (Email,Chat,Calls) Email and Calendar Management Remote Work Tools & Etiquette Adaptability and Flexibility Call handling (VOIP Phones) Customer Service and client support Attention to Detail CERTIFICATION ●​ ●​ ●​ ●​ Introduction to Customer Service by CVS Health Call Center Customer Service by CVS Health Virtual Assistant by ALX Asana Workflow Specialist REFEREES One will be provided upon request.