Joycelene Padilla David

Blk 105 Lot 18 Northville 15, Brgy. Cutud, Angeles City 2009 - Joycelene Padilla-David -live:.cid.850a8eb63d021d0e A motivated administrative professional seeking a position in a challenging environment. Over 8 years’ experience successfully providing administrative and customer service support to the operational department. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. Skills • • • Computer Software and Application Knowledge Communication Marketing • • • Project Management Customer Service Time Management Experience March 2021 – September 2021 Project Administrator Officer | Kinnect • Maintain full diary appointment, ensure all client records are complete for Hyne Timber, Regal Bulla Products, Cement Australia, Central Highlands Regional Council • Build strong relationships with GP’s, Consultants and Nurses. • Sending results to client’s summary reports for Respirator Fit Testing for St. Vincent’s Private Hospital, Manual Handling Training, Onsite Drug report • Preparing Runsheet, client feedbacks and Monthly report to Cross Yarra Partnership. • Uploading results to CareLever for ARTC • Scheduling appointments for Audiometry Assessments, Pre-employment Functional and Medical assessment MAY 2017 – MARCH 2021 Client Advocate / Attune Hearing, Brisbane, Australia | Offsure Global Outsourcing, Angeles City • Maintain a full diary appointment, ensure recalls are entered daily, and all client records are complete • Build strong and enduring relationships with Practice Manager, Practice Nurses, and local GPs • Working with the State Clinic Team Supporter. Responsible for assisting and maintaining a corporate marketing plan for the clinic, keeping detailed records of those initiatives and their outcomes • Responsible for identifying local area opportunities such as retirement villages, seniors’ clubs, bowls clubs, RSL, workplaces and the like to attract clients to the local clinic 1 • Responsible for maintaining, providing invitations, and contacting all existing clients and extended family members who are potential value to the clinic MAY 2016 – APRIL 2017 Account Manager / Yoshioka Outsourcing, Angeles City • Serve as the lead point of contact for all client account management matters • Build and maintain strong, long-lasting client relationships • Oversee client account management, including negotiating contracts and agreements to maximize profit • Ensure the timely and successful delivery of our solutions according to client needs and objectives • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) • Collaborate with sales team to identify and grow opportunities within territory • Assist with challenging client requests or issue escalations as needed OCTOBER 2015 – MAY 2016 Telesales Executive / Profitmaster BPO, Angeles City • Assist the executive business development team by outreaching prospective clients and scheduling appointments with a salesperson MAY 2015 – SEPTEMBER 2015 Administrative Assistant / The Firm Property Group, Brisbane, Australia | ShareSource, Angeles City • Set up and maintain accurate files and records that may be easily accessed by all • Managing the Portplus | Console wherein I can set appointment, tasks, updating the properties that are on Sale, Auction, Lease/Rent Status. • Purchase sign boards from Digital Central • Setup and establish lease files, contacts, forms, brokerage agreement files • Updating Mailchimp for the prospective clients and sending newsletter. • Sourcing Title search using CITEC • Updating and managing properties in Realestate.com.au • Updating RP Data for property appraisal NOVEMBER 2012 – MAY 2015 Administrative Assistant / G&R Graham Equipment, Brisbane, Australia | Cloudstaff, Angeles City • Plan and schedule meetings, appointments, events, travel and guest arrangements for the Director and other staff. • Organize and maintain files and records • Prepares correspondence, quarterly reports, and presentations • Provides administrative support such as handling phone calls, customers' inquiries, and followups • Maintain inventories of supplies, purchase orders, truck / machine histories, and switchboard operator time sheet • Process and maintains all purchases (supplier's invoices and credit notes) • Reconcile supplier's accounts, and credit card statements AUGUST 2012 – NOVEMBER 2012 2 Assistant Trainer / Cloudstaff, Angeles City • Prepare training documentation such as training manuals, questionnaires, and other support materials for the new trainees • Schedule training sessions and send notification to new trainees • Coordinate the preparation of training sessions, find training rooms, and ensure all necessary equipment and catering arrangements as well • Inform trainees about training demands and other important aspects • Participate at training sessions and fill in for the Trainer / SirBoss when he is unable to attend • Keep records about each training course, and attendance of the trainees MAY 2009 – JULY 2012 Senior Customer Service Advisor / IQOR, Angeles City • Works as an Inbound and Outbound CSA for Chase Credit Cards /Allied Interstate • Collect payments on past due bills over the phone • Manage multiple delinquent accounts for debt collection efforts APRIL 2007 – NOVEMBER 2007 Customer Service Agent / Cyber City Teleservices Ltd, Angeles City • Resolve customer complaints via phone • Work with customer service team manager to ensure proper customer service is being delivered Education 1998 - 2002 BS Public Administration / Angeles University Foundation, Angeles City 1996 - 1996 Dental Technician / Jose Feliciano College, Mabalacat City Reference Available upon request 3