Joycelene David

Blk 105 Lot 18 Northville 15 Brgy. Cutud Angeles City Pampanga 2009 Mobile: - Email:- JOYCELENE PADILLA DAVID OBJECTIVE QUALIFICATIONS EXPERIENCES Seeking a responsible position within the company wherein I may be able to maintain and utilizes my knowledge, experiences, and education to benefit the company. Highly motivated. Goal oriented. Professional with a good relationship with others. Willing to be trained. Hard-working and persistent with determination to reach goal and be more efficient. Customer Service | Exclusive Motorcar Home based October 2021 - January 2023 * Filling the calendar by setting appointment for Routine Maintenance like Oil and Filter change, enquiring vehicles, service warranty, providing costings for diagnostics, transmission and intoxilock inquiries for callibration, removal and installing. Email Chat Support | Viva Leisure Homebased November 2021 * Providing feedback about clients Club Membership like suspending, cancelling, upgrade/transfer their membership to a different location, promotion running. Client Advocate | Attune Hearing Offsure Global Outsourcing Inc Philexcel Business Centre 10 May 2017 – March 31,2021 · Appointment Management provided by Simply Hearing prioritizing appointments, maintain a full diary,ensure recalls are entered daily ,ensure all client records are complete. · Required to build strong and enduring relationships with practice Manager, Practice Nurses and local GPs. · Working with the State Clinic Team Supporter I will be responsible for assisting with and maintaining a corporate marketing plan for the clinic, keeping detailed records of those initiatives and their outcomes. · I am required to identify local area opportunities such as retirement villages, senior’s clubs, bowls clubs, RSL, workplaces and the like to attract clients to my local clinic. · All existing clients have families who are of potential value to Attune and I am required to hold conversations and provide invitations to bring these extended family members to my clinic. Account Manager | Yoshioka Outsourcing BPO Philexcel Business Center 10 May 2016 - 2017 ● ● ● ● ● ● ● ● ● ● Operates as the point of contact for assigned customers. Develops and maintains long-term relationships with accounts. Makes sure clients receive requested products and services in a timely fashion. Communicates client need and demands to employer company. Forecasts and tracks client account metrics Manage projects within client relationships, working to carry out client goals while meeting company goals. Identifies opportunities to grow business with existing clients. Coordinate with staff members working on the same account to ensure consistent service. Collaborates with sales team to reach prospective clients. Service multiple clients concurrently, often meeting deadlines. Keep records of client transactions. Telesales Executive , Master Wealth Coaching Group | Profitmaster BPO Clarkfield,Pampamga October 2015 - May 2016 * Appointment setter ADMINISTRATIVE ASSISTANT, THE FIRM PROPERTY GROUP ShareSouce BPO May 2013 - September 18, 2015 Page 2 * Managing the Portplus | Console wherein I can set appointment, tasks, updating the properties that are on Sale, Auction, Lease/Rent Status. * Purchasing sign boards from Digital Central. * Preparing Contracts, Form6 and Form 10’s. * Updating Mailchimp for the prospective clients and sending newsletter. * Sourcing Title search using CITEC. * Updating and managing properties in Realestate.com.au * Updating RP Data for property appraisal. * Organizing and maintaining files and records. Debt collector | Brio Group OCTOBER 2014 - May 2015 Homebase * * * * Collect payments on past due bills over the phone UPDATING SPREADSHEETS SENDING INVOICES USING XERO MAKING FOLLOW UP CALLS ADMINISTRATIVE OFFICE ASSISTANT, G&R GRAHAM EQUIPMENT PTY LTD Angeles City 2009 - 2013 ● Planning and scheduling meetings, appointments, events, travel and guest arrangements for the Director and other staff. ● Organizing and maintaining files and records. ● Preparing correspondence, quarterly reports, and presentations. ● ● Provide administrative support such as handling phone calls, customers' inquiries, and follow-ups. Maintaining inventories of supplies, purchase orders, truck / machine histories, and switchboard operator time sheet. ● Process and maintains all purchases (supplier's invoices and credit notes). ● Reconcile supplier's accounts, and credit card statements. EXECUTIVE SERVICES ASSISTANT TRAINER, CLOUDSTAFF Angeles City ● ● ● ● Page 3 Prepare training documentation such as training manuals, questionnaires and other support materials for the new trainees. Schedule training sessions and send notification to new trainees. Coordinate the preparation of training sessions, find training rooms, and ensure all necessary equipment and catering arrangements as well. Inform trainees about training demands and other important aspects. ● ● Participate at training sessions and also fill in for the Trainer / SirBoss when he is unable to attend. Keep records about each training course, attendance of the trainees. SENIOR CUSTOMER SERVICE ADVISOR, IQOR Clarkfield, Pampanga May 2009 - July 2012 ● Works as an Inbound and Outbound CSA for Chase Credit Cards /Allied Interstate. ● Collect payments on past due bills over the phone. ● Attempt to collect and inform clients of overdue accounts and amount currently owed. CUSTOMER SERVICE AGENT, CYBER CITY TELESERVICES LTD Clarkfield, Pampanga April 2007 - November 2007 ● Resolve customer complaints via phone. ● EDUCATION Work with customer service team manager to ensure proper customer service is being delivered. BS PUBLIC ADMINISTRATION, ANGELES UNIVERSITY FOUNDATION Angeles City 1998 - 2002 DENTAL TECHNICIAN, JOSE FELICIANO COLLEGE Angeles City 1996 - 1996 SKILLS Page 4 Computer literate and able to learn various company software programs and able to speak and write English fluently. REFERENCES Page 5 Available upon request.