Joyce Wamuyu Kariuki

JOYCE WAMUYU KARIUKI. Telephone: - Email:-LinkedIn: http://www.linkedin.com/in/joyce-wamuyu-kariuki-8b9abb1a3 Professional Summary I am a versatile professional with over 5 years of comprehensive experience spanning human resources management, academic research and writing, and virtual assistance services. My HR expertise encompasses full-cycle talent acquisition, employee relations, performance management, and policy development, with a proven track record of reducing turnover by 15% through effective recruitment strategies. As an academic and research writer, I excel at conducting literature reviews, synthesizing complex information, and producing well-structured scholarly documents across various academic formats. My virtual assistance background has strengthened my digital proficiency, project management skills, and ability to deliver highquality remote administrative support. Known for strategic thinking, exceptional communication skills, and data analysis capabilities, I excel at aligning diverse skill sets to drive business objectives and enhance operational efficiency across multiple functions. Areas of Expertise Recruitment and Talent Acquisition | Employee Onboarding and Orientation | Performance Management | Employee Relations | Compensation and Benefits Administration | HR Policy Development | Payroll Processing and Compliance | Disciplinary Processes and Investigations | Workforce Analytics and KPI Tracking | Literature Reviews and Background Research | Academic Paper Writing and Formatting |Research Methodology and Analysis | APA, MLA, and Harvard Citation Styles | Dissertation and Thesis Support | Research Proposal Development | Data Synthesis and Critical Analysis | Data Entry and Database Management | Email Management and Calendar Coordination | Document Preparation and Formatting | Social Media Management and Content Creation | Meeting Coordination and Scheduling | Digital File Organization | Transcription Services | Basic Bookkeeping and Invoice Processing | Client Communication and Support | CRM Platform Management | Internet Research and Analysis | Report Generation and Data Presentation | Telemarketing and Lead Generation | Project Management | Regulatory Compliance and Risk Management | Strategic Planning and Implementation | Training Program Development and Delivery Achievements  Successfully reduced employee turnover by 15% at Patmol Security Services Ltd through improved hiring and retention strategies.  Increased client research approval rates to 95% at Delight Writing Company by delivering highquality academic papers.  Streamlined recruitment processes at Façade Services, cutting hiring time by 20%.  Enhanced client productivity by 30% as a Virtual Assistant through efficient administrative support and streamlined workflow management. Professional Experience Patmol Security Services Ltd HR/Admin Assistant: (October 2024 – March 2025) • Addressed and resolved employee concerns, ensuring a positive work environment • Tracked and analyzed Key Performance Indicators (KPIs) to monitor workforce productivity • Oversaw recruitment, onboarding, and orientation processes for new hires • Managed end-to-end recruitment, onboarding, and orientation processes, reducing turnover by 15% • Maintained and updated employee records, ensuring compliance with labor regulations • Assisted in payroll processing and benefits administration • Organized training programs to enhance employee development and performance • Implemented HR policies and procedures in alignment with company objectives • Processed payroll and administered employee benefits, ensuring 100% compliance with labor laws • • • • Coordinated administrative tasks such as scheduling meetings, managing office supplies, and handling correspondence Supported disciplinary processes, investigations, and conflict-resolution efforts Ensured adherence to workplace health, safety, and compliance requirements Generated HR reports and provided insights to senior management on workforce trends Virtual Assistant (Remote) (April 2024 - October 2024)  Performed accurate and timely data entry tasks across various platforms and databases  Managed email correspondence and maintained calendar schedules for clients  Conducted internet research and compiled comprehensive reports on diverse topics  Prepared and formatted documents, spreadsheets, and presentations  Provided administrative support, including file organization and digital document management  Scheduled and coordinated virtual meetings and appointments  Managed social media accounts and created content for client platforms  Transcribed audio recordings and meeting notes with high accuracy  Handled basic bookkeeping tasks, including expense tracking and invoice preparation Delight Writing Company (Remote) Academic and Research Writer (June 2021 – Oct 2024) • Conduct literature reviews and background research to understand the existing body of knowledge on assigned topics. • Synthesize research findings and theories to support academic arguments and hypotheses. • Write well-structured academic papers, research proposals, literature reviews, essays, dissertations, and other scholarly documents. • Ensure academic writing adheres to formatting styles such as APA, MLA, and Harvard, according to university guidelines. • Collaborate with professors, academics, and research supervisors to ensure writing meets intended objectives and arguments are logically developed and defended. Façade Services Receptionist and HR Manager (Feb 2019- May 2021) • Developed and implemented HR strategies aligned with business goals • Managed end-to-end payroll processing, ensuring accuracy and timeliness • Handled procurement, supplier negotiations, and contract management • Led recruitment and selection processes for various roles • Conducted telemarketing through CRM platforms • Generated HR reports, providing insights into HR metrics and trends • Bridged management and employee relations by addressing grievances • Welcomed and assisted visitors, ensuring a professional and friendly reception area • Managed a multi-line phone system, screened calls, and directed inquiries appropriately • Coordinated meetings, booked appointments, and maintained calendars for executives and teams • Addressed inquiries, resolved minor complaints, and provided information to clients and employees • Kept records of guests, issued visitor passes, and ensured security protocols are followed Academic Background-: University of Nairobi Bachelor of Commerce- Human Resource Option-: Grade: Second Class Lower Division University of Nairobi Diploma in Human Resource Management May-November 2016: Grade: Credit University of Nairobi Certificate in Personnel Management Grade: Distinction May 2016 –August 2016: DYNA WORLD I.C.T CENTRE Certificate in Computer proficiency Grade: Credit -: CHINGA GIRLS HIGH SCHOOL (K.C.S.E) GRADE C- 2008 -2011: RIVER ROAD ACADEMY (K.C.P.E) Marks 314 Technical Proficiencies Microsoft Office (Word, Excel, PowerPoint) | Google Workspace (Docs, Sheets, Slides, Drive) | Customer Relationship Management (CRM) Systems | Human Resources Information Systems (HRIS) | Academic Research Databases and Citation Tools | Social Media Management Platforms | Data Entry and Database Management Systems | Video Conferencing and Virtual Meeting Platforms | Email Management Systems | Calendar and Scheduling Applications | Document Sharing and Cloud Storage Platforms | Virtual Assistant and Project Management Tools | Literature Review and Citation Management | Data Analysis and Reporting | Survey and Assessment Tools Languages • • English Swahili Referees 1. ISAAC KAMAU MUTHOGA Chief Executive Officer Façade Services Cell: - Email:- 2. STEPHEN KAGUME KIBIIRU PROJECT MANAGER Cell: - Email:-