Curriculum Vitae
Joyce W. Njuguna
Bio Data
Tel Number:-
Email:-Address: P.O. Box 60675 – 00200 Nairobi
Career Profile: Skills
Effective customer care, marketing and selling skills.
Effective business communication and editing skills.
Effective research, analyzing and compiling of information and data.
Education Background
2008 – 2012
MA (Communication Studies)
University of Nairobi
2000 - 2003
BA (Communication – Public Relations & Marketing)
Daystar University
1994 - 1997
Kenya Certificate of Secondary Education
Kerugoya Girls High School
Work Experience
Jan. 2021 to date
Arba Publishers : Associate Editor
Responsibilities:
Assessing manuscripts and advising on their publishing requirements
Editing books in preparation for publishing
Advising authors on content development
Editing theses, dissertations and journals
Proofreading, research and content development
August 2017 – December 2021
Pan African Christian University : Adjunct Faculty (Academic)
Teaching and Curriculum Development of: Research and Writing, Communication Skills, Business Communication, Public Relations, Public Relations Campaigns, Public Relations Strategy, Corporate Advertising, Digital Media and Public Relations, Public Relations Management, International Relations, Communication Strategies and Organizational Communication.
January 2014 – August 2017 Arba Publishers : Independent Sales Person/ (Publishing) Consultant Editor
Locating and proposing potential business deals by contacting potential clients.
Discovering and exploring business opportunities in branding and publishing.
Closing new business deals, developing and negotiating contracts.
Enhancing Organization reputation by providing correct and factual information to clients.
Editing clients work and giving advice on publishing.
May 2013 – 2014St. Paul’s University : Associate Lecturer (Academic)
Masai Mara University
Mt. Kenya University
Teaching and Curriculum Development of: History of Mass Communication, Copywriting and Design, Lobbying and Advocacy, Public Relations and Diplomacy, Advertising and Promotion, Participatory Research Methods, Academic Writing, Academic Skills and Diploma Project.
August 2008 - April 2013Jacaranda Hotels Kenya: Sales Account Manager (Travel and Tourism)
In charge of marketing Village Inn, a part of Jacaranda Hotel.
Maintaining customer service levels in all the Hotel Units: Jacaranda Hotel, Lake Elementaita Lodge, Jacaranda Indian Ocean Beach Resort and Village Inn, Kiambu.
Monitoring Competitor activity: What other hotels were doing and the businesses they had.
Sales Department Administration: Taking of minutes, arranging for getaways, delivering and follow up of Contract Rates from the clients.
Ensuring that profit objectives & budgets were met.
Telesales: Talking to new & existing clients.
Assisting in organizing client visits to the units, cocktails & product sampling.
In charge of the Sales & Marketing branding material.
January 2007 – July 2008Barclays Bank of Kenya : Customer Advisor (Banking)
Responsible for business growth objectives: Opening of client accounts, Marketing Barclay Card and Loans.
Maintaining customer services levels and follow up.
Ensuring that profit objectives were met.
Skills & Competencies
Training in Sales & Marketing Management, Customer Service and Relationship Management in Village Inn, Kiambu under Jacaranda Hotels (January 2011).
Facilitated Communication, Public Relations, Management and Leadership training in Nutrition and Dietetics Department in Mt. Kenya University, Thika (February 2014).
Participated in KIT Fairtrade Counties Research (July 2016).
Trained African Express Airways (AEA) staff on Customer Care (April 2018).
Edited and Published books
The Merchants Pearl – Luke Mwiti Kinoti
The Agile Investor - Luke Mwiti Kinoti
My Life, My Dignity – Dr. (Mrs.) Jean W. Kagia
It is not yet my time – Elphas Bwire
The Making of the Kenya Vision 2030 – Dr. Edward Sambili and Joseph Masila
Informalization of the education sector in Kenya – Dr. Edward Sambili
A journey to behold – Alexiah Mami Ngeti
Hope for Kenya – David Mwaure Waihiga
From the Pulpit to the Heart – Rev.Dr. George Wanjau
Growing Healthy CUs – Margaret Kabucwa
Pushing back the darkness – Nothemba Kula
The Call for a Christian Teacher – Elose Mathenge
The Leader or Dealer – Benson Waema
The Incorruptible – Dr. Gerishon Mwiti
The Missing Links to Wealth Creation – Dr. Ken. Marangu
Edited and Unpublished books
The Christ Way – Dr. Zakayo Mbogori
Honor your God – Carol Otuma
The Kwona Family Genealogy - Dr. Zakayo Mbogori
Additional Information
Interests
Networking, Sports, Traveling and Reading.
Referees
Martin Karanja
Managing Director, Arba Publications
P.O. Box 16901 – 00620
Nairobi Kenya
Tel--
Dr. Muiru Ngugi
Director, Fairfax Multimedia
P.O. Box-
Nairobi Kenya
Tel--
Dr. Augustus Nyakundi
Lecturer, Media and Communication Studies
Chuka University
Tel-
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