Joyce Wambui Kimani

Joyce Wambui Kimani Address: P.O. Box 5090 - 00200 Nairobi| Telephone: - Email:- Career Profile A qualified and dynamic professional in the field of banking, marketing and Teaching with over 10 years of quality experience gained in diverse challenging roles in the service industry. A result oriented team player who is able to work under minimum supervision and achieve excellent results. Academic and Professional Qualifications Area of Learning Provider Year Master in Business Administration Higher Diploma in Human Resource Management Bachelor of Education (ARTS) Kenya Certificate of Secondary Education University of Nairobi Intraglobal Training Institute The University of Nairobi Kahuhia Girls High School - Key Skills and Personal Attributes My key skills include: ▪ Sales and Marketing – Excellent at carrying out marketing analysis as well as creating healthy relationships with potential clients to ensure they acquire products and services that respond to their needs. Possesses excellent sales, negotiation as well as presentation skills resulting into acquisition of new business hence achievement of the set targets. ▪ Organization and Planning – A highly organized individual who approaches all work in a methodical and professional manner. Very good at planning, strategizing and running administrative roles. Acted as a Branch Manager ensuring smooth flow of the branch activities as well as coordination of all staff ▪ Customer service - Highly customer focused. Excellent at developing and maintaining strong customer relations and handling their complaints ensuring their complaints are handled on time. Communicates very well both orally and in writing. ▪ Training/Facilitation – Possesses excellent presentation and facilitation skills. Highly experienced in designing and delivering quality training sessions. Achieved a high success rate in offering financial training to various clients to ensure they utilize funds advanced to them well. I also offered mentorship to new credit officers to ensure they understand the bank’s lending policy as well gain confidence in undertaking their sales role ▪ Banking – Possesses excellent banking skills gained from working in different departments both in operations and credit. Highly experienced in undertaking various roles like marketing, customer service as well as general inquiries of the bank’s products. ▪ Interpersonal - Relates very well with people from different cultures and backgrounds. Able to build rapport with a diverse workforce in multicultural settings. ▪ Computers – Proficient in the use of MS Office computer packages, excellent typing skills and speed, desktop publishing packages (Adobe PageMaker], Internet and E-mail. Possesses very good internet research skills. ▪ Problem solving - An innovative problem solver who is able to generate workable solutions and resolve complaints keeping clients’ levels of motivation as well as loyalty to the bank high. ▪ ▪ ▪ ▪ ▪ These are my strong personal attributes: Results-oriented Good team player High Integrity Highly adaptable to changes in work schedules Proactive and able to work under minimum supervision Page 1 ▪ Work Experience From: Sept 2018 To: To date Employer Isuzu East Africa Ltd(KCI Dealership) Role: Sales Executive Main Responsibilities Selling Isuzu products and services to potential clients Key Achievements ▪ Managed to sell the Isuzu brands to potential clients hence contributing to Isuzu being the leading automotive brand in Kenya ▪ Employed effective relationship management techniques especially with the banks to ensure clients applications are processed with speed and communicating the feedback on time. This in turn increases theirsatisfaction as well as their loyalty to the brand ▪ Managed to get more referrals from my existing client base hence increasing my portfolio ▪ Ensured vehicles under my portfolio are serviced at the company’s service centre. This led to additional revenue to the company From: 2013 To: Aug 2018 Employer Co-operative Bank of Kenya Ltd Role: Business Banker – Medium Enterprises Main Responsibilities Selling bank products to potential clients, assessing and analyzing customers’ credit applications, preparing credit appraisal documents, following up on arrears to maintain the non-performing loan book at its minimum, carrying out market analysis and any other assigned duties. Key Achievements ▪ Employed effective relationship management techniques especially on our major customers to ensure their loan requests are analyzed on time and communicating the feedback on time. This in turn increases their satisfaction as well as their loyalty to the bank ▪ Employed excellent marketing skills to potential clients ensuring they take up loan facilities with Coop Bank. As a result, I managed grow my loan book to the current 400M within a span of three years with 99% of my loan book being performing. ▪ Ensured that all disbursed loans are serviced well hence maintaining the PAR (Portfolio At Risk) at its lowest i.e below 1%. This is by maintained accurate and up-to-date records in regard to all the non-performing loans and contacting clients on time in order to make the required payments. ▪ Acted as a Branch Manager ensuring smooth flow of branch operations. ▪ Promoted to the role of Business Banker – Medium Enterprises where I currently manage high profiled clients ensuring they maintain their loyalty to the bank. As a result, I have managed to grow branch’s deposit levels by 96% by maintaining the current portfolio as well as recruiting new clients ▪ Offered Distinctive Customer Experience to all clients thus delighting them and maintaining their loyalty to Co-operative Bank of Kenya Limited ▪ Related very well with all my colleagues and the senior staff thus maintaining a harmonious work relationship and environment. Offered mentorship to the junior credit officers ensuring they gain the required knowledge in lending hence achieving their targets Page 2 From Nov 2009 Aug 2013 To Employer Co-operative Bank of Kenya LTD Role Customer Service Officer Main Responsibilities Facilitating and offering training on various topics, mentoring new employees, writing and submitting Customer Service Department’s weekly and monthly reports; giving department’s and customer’s feedback on branch's operations; attending to customer complains and ensuring they are solved on timely basis; overseeing neatness and orderliness of the banking hall; ensuring that necessary customers’ requirements like pens, deposit slips as well as flyers are always available and placed in a strategic position for easier of access and attending to various staff issues among other responsibilities. Key Achievements ▪ Identified key skills through structured Training Needs Analysis and proposed training needs accordingly. ▪ Successfully conducted induction, orientation and placement of new interns and employees at Due Process Consulting Ltd. ▪ Ensured that quality of customer service was above par and recommended various improvements which greatly enhanced service delivery. ▪ Handled customers’ issues, challenges and queries in a professional and amicable manner leading to total satisfaction and increased loyalty to Co-operative Bank. ▪ Handled all my duties effectively to the entire satisfaction of my employer. Regularly exceeded the performance targets agreed. ▪ Greatly improved my decision making skills through hands-on experience in handling various challenging situations which called for different approaches in decision making From Jan 2009 To Nov 2009 Employer Due Process Consulting Ltd Role Human Resource Assistant/Career Consultant Main Responsibilities Managing day-to-day activities of the Human Resources Department, handling aspects of the HR function which include: Selection and recruitment; on-boarding and talent management; reviewing staffs’ rules and regulations; in-charge of payroll administration, interpreting Human Resources Policies and Procedures; evaluating performances of the work-force, maintaining HR progressive records, detecting, handling and resolving HR related complaints and grievances; researching and designing training programs among other responsibilities. Key Achievements ▪ Highly Instrumental in managing, communicating and delivering Human Resources policies which transformed Due Process Consulting Ltd into a highly visible and effective company. ▪ Quite instrumental in conducting induction sessions to the new employees ensuring they are aware of the company’s vision. ▪ Ensured recruitment and selection of highly skilled and competent workforce offering superb services leading to attainment of business objectives. Page 3 From: Sept 2006 To: Nov 2008 Employer: Hillside Girls’ High School Role: Principal/Teacher Main Responsibilities Overall management of the school, teaching English & Literature Form 1-4, Class Teacher F4, Journalism and Club Patron. Key Achievements ▪ Streamlined and greatly enhanced the performance of the school through recruitment of a highly skilled and competent workforce offering superb services leading to attainment of the school’s objective. ▪ Promoted to the level of a Principal after one and a half years of working due to my exemplary work performance. ▪ Ensured that the performance of English improved. ▪ Ensured that students maintained high level of discipline and cleanliness in all areas. ▪ Solved quite a number of psychological problems affecting the students thus improving in their academic performance. ▪ Ensured all the students actively participated in clubs activities including charitable projects Referees 1 2 3 NAME MR. AMOS MATHU ROLE SALES COORDINATOR ORGANIZATION KENYA COACH INDUSTRIES LTD (KCI) TELEPHONE - EMAIL - NAME MRS. GRACE MWONGELI MUAMBA ROLE BRANCH MANAGER ORGANIZATION BARCLAYS BANK OF KENYA TELEPHONE - EMAIL - NAME MR. PETER KANG’ACHA NDUNGU ROLE PROJECT MANAGER ORGANIZATION TRAIDCRAFT TELEPHONE - EMAIL - Page 4