CHIOMA JOYCE, ODOH-Dublin, Ireland.
Empathetic and customer-focused customer service professional and digital marketing professional with 3+ years of
experience, looking to take on additional responsibilities. Two years of experience demostrating exceptional
communication and relationship building skills, team collaboration, managing phone and in-person queries in retail where
I applied problem-solving and creative expertise to maintain a 90% customer satisfaction rate. Proficient in drafting
customer emails and following up on requests.
Key Skills
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First class Customer service with Empathy.
Social media and online platform advertising.
Persuasive and influential skills.
Strategic planning of campaigns.
Affiliate marketing.
Computer Skills.
Content creation, scheduling and automation.
Interpersonal Skills (Relationship Building and Decision making).
Tools
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Facebook Pixel, Facebook Ad Library.
Freshdesk.
Zendesk.
Slack.
Trello.
SEMRush.
HubSpot.
Clockify.
Canva.
Professional Experience
Customer Service Agent:
RAINBOW FRONT Ventures
(March 2023 – December 2023)
• Responding to customer phone calls, emails using Freshdesk to resolve problems such as wrong orders,
payments, deliveries, warranties, exchanges and refunds.
• Stay current with evolving products, procedures, and conditions.
• Offering advice in a professional and efficient manner.
• Working in compliance with high customer service standards and company practices.
• Ensuring to resolve customer enquiries on first contact with caller.
• Regular call with customers to build trust.
• Responding to customer complaints, ensuring the prompt resolution of issues to avoid escalations.
• Reviewing and updating client’s account.
• Escalating and redirecting customer request and calls to respective department and management.
• Give a detailed report of customers queries for analysis using excel.
Social Media Management and Advertising Specialist:
DM-WEEP – United State of America
• Applying the 5 principles of Digital Marketing to Customer defined tasks.
• Understanding Values for Social Media Management and Advertising
• Building and grow a credible online presence for customers social media account.
• Understanding customer avatar and Business-to-Customer (B2C) to promote advert.
• Understanding and mapping up Sales funnel.
(September 2023 – October 2023)
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Manage advertising budget to meet all on-budget standards and timelines.
Spying competitors funnelling using Facebook Ad Library and SEMRush.
Create Business manager account with ads.
Create, customize, brand optimize and link social media pages.
Understanding customers queries and converting it to sales.
Content creation, calendar, strategy, scheduling / automation social medial analytics.
Creating custom audience and retargeting ads.
Understanding and utilizing device updates to enhance Ads / content.
Evaluating social media channel and create social medial / lead generation campaigns
Education
Social Media Management and Advertising Specialist:
Digital Marketing Institute
• Social Media Management.
• Digital Marketing (S).
• Social Media Advertising.
(September, 2023 – October, 2023)
Library and Information Science
University of Nigeria Nsukka, Nigeria
Projects:
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DM-WEEP - Customer Avatar.
DM-WEEP - Sales Funnel and Facebook Ad Library.
DM-WEEP - Content Creation and Evaluation
DM-WEEP - Content Calendar
DM-WEEP - Social media Analytics
DM-WEEP - Social media competition Analysis
DM-WEEP - Creating Lead Generation Campaign
DM-WEEP - Live Ad campaign
Professional Certificates and Training
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Professional Diploma in Social Media Management and Advertising – DM-WEEP.
Diploma in Customer Service Specialist – DoviLearn.
Digital marketing – Udemy.
Hobbies:
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Reading.
Travel.
Culture.
(December, 2021)
