Joyce Nkirote Njeru

JOYCE NKIROTE NJERU PO BOX:- Nairobi - ▪- Objectives To generate interesting, exciting and productive ideas using my strong wring skills that could contribute to the organization growth and simultaneously further develop my skills. My primary objective is to inform, promote, educate and cultivate readers through writing. Experience Freelance Writing 2018 July – Current Duties               Preparing a variety of different written communications, reports and documents to ensure smooth operations for my clients. Delivering exceptional level of service to each customer by listening to concerns and answering questions. Worked flexible hours; night, weekend, and holiday shifts. Devoted special emphasis to punctuality to all my projects and this help meet the deadlines Completed task and ensured compliance with relevant regulations. Used critical thinking to break down problems, evaluate solutions and make decisions. Carried out day-today duties accurately and efficiently. Offered friendly and efficient service to all customers, handled challenging situations with ease. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Developed and maintained courteous and effective working relationships. Wrote several academic and research papers for my clients without plagiarism or grammatical errors Used Microsoft Word and other software tools to create documents and other communications. Resolved problems, improved operations and provided exceptional service. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Property Manager-                             Established rental rates by surveying local rental rates and calculated overhead costs. Attracted tenants by advertising vacancies and personally showed units to potential renters. Investigated and resolved any tenant complaints. Prepared Aviators and Atore's annual budget, scheduled expenditures and collected monthly rent from tenants. Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight. Maintained building systems by working with maintenance services and supervised repairs. Assessed market data to ascertain prospective development sites. Established favorable rates with owners and prepared Lease agreements and letters of offer Delivered emergency 24-hour on-call service for tenants on building issues. Responded to all Common Area Maintenance (CAM) inquiries. Communicated effectively with owners, residents and on-site associates. Introduced and monitored effective lease renewal programs to maintain high occupancy rates. Developed annual operating budgets and forecasts, as well as sales and marketing plans. Managed operations and leasing of upscale community of nearly 90% executive apartment homes. Maintained constant balance and accounting of property petty cash account. Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs. Oversaw and enhanced work of technical and maintenance team members to promote optimal efficiency and obtain necessary results. Promoted positive company and owner relationships through proactive attention to concerns. Analyzed and evaluated monthly and quarterly financial statements. Collected and maintained careful records of rental payments and payment dates. Maximized rental income while minimizing expenses through effective planning and control. Coordinated appointments to show marketed properties. Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices. Generated leads for sales and rental properties through cold calls and referrals. Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments. Completed annual rent calculations using housing database software. Administered property-related budgets, reviewed invoices and tracked costs. Generated professional networks by engaging in professional, industry and government organizations. willowco Page 2  Audited files and reported any issues requiring follow-up to program manager. Personal Assistant 2008 Feb-2015 Nov                         Coordinated events, prepared agendas and managed schedule for CEO. Booked travel by coordinating and reserving transportation and lodging. Prepared documents, reports and presentations for executives and board members using advanced software proficiencies. Screened calls and emails and initiated actions to respond or direct messages for managers. Maintained the CEO's presence on popular social media platforms by posting edited photos, updates and information. Oversaw payroll by reviewing timesheets and payments Tackled special projects to meet tight deadlines. Answered incoming phone calls and emails, and presented urgent requests to the CEO for response. Transcribed information dictated to provide clearly written communication. Planned business and social itineraries by managing personal calendar using Smartdraw software Managed household budget by paying bills and balancing checking account Scheduled regular maintenance for employer vehicles and other items such as office computers Managed social media accounts by creating posts and responding to comments. Completed clerical tasks, including organizing personal files and ensuring that all information received has been acted on according to urgency Organized and coordinated conferences and monthly meetings. Created expense reports, budgets and filing systems for management team. Updated executives on changing business needs by thoroughly documenting internal and client meetings. Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams. Researched, proposed and implemented vendor agreements to decrease costs and improve services. Processed travel expenses and reimbursements for executive team and senior management group. Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data. Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services. Trained junior office staff in correct procedures and reporting requirements. Worked collaboratively with auditors throughout reviews, offering assistance and clerical support. willowco Page 3  Responded to emails and other correspondence to facilitate communication and enhance business processes. Skills                     Self-motivated professional Training & Development Detail-oriented Microsoft Office Supervision Leadership Customer service Good listening skills Content writing Research skills Organization and Time management Interpersonal Communication Data management Adaptability Reading comprehension Excellent work ethic Accounting and business management Editing skills Networking Marketing skills Education Technical University of Mombasa Nov 2007 ▪ Diploma in Accountancy  [Type list of accomplishments] willowco Page 4 References Mr. Geoffrey Ochieng CEO, Aviators Business Park, TEL- Email:-Ms. Anne Maranga Managing Director Saltaway Investment Limited TEL: - Email:-Mr. Alex MurokiTel. - Email:- willowco Page 5