Joyce Montilla

JOYCE B. MONTILLA MEASUREMENT AND REPORTS ANALYST PROFILE CONTACT --Blk65 Lt9 Mulberry St., Grand Cedar Homes, Bignay, Valenzuela City LANGUAGES English Tagalog Ilocano Bisaya CERTIFICATES Excel Formulas and Functions Detail-oriented Measurement and Reports Analyst with strong experience in Microsoft Excel and performance reporting. Skilled in collecting, validating, and analyzing data to produce accurate, insightful reports that support operational and strategic decisionmaking. Known for transforming complex datasets into clear, actionable metrics and ensuring data integrity across reporting processes. Passionate about measurement and data-driven improvement, I specialize in Excel-based analysis, KPI tracking, report automation, and dashboard development. With a strong analytical mindset and attention to detail, I support stakeholders by delivering timely, reliable reports and uncovering trends that drive informed decisions and continuous improvement. Core Strengths: Measurement, Metrics, and KPI Reporting Advanced Microsoft Excel (formulas, pivot tables, dashboards, data validation) Data Analysis and Trend Identification Report Development and Automation Data Accuracy, Quality, and Governance Clear Communication of Insights Access Basics for Excel Users Excel Pivot Tables for Beginners Excel VlookUp and XlookUp WORK EXPERIENCE Accenture 2024 - PRESENT Measurement and Reports Analyst Extract, transform, and cleanse data from multiple sources to ensure accurate and reliable reporting Develop, analyze, and automate performance reports and KPIs to support data-driven decision-making Utilize advanced Microsoft Excel (Pivot Tables, VBA, complex formulas) to streamline and automate reporting processes Analyze large datasets to identify trends, variances, and actionable insights Ensure data accuracy, consistency, and integrity across all reports and dashboards Collaborate with stakeholders to define measurement requirements and reporting standards WORK EXPERIENCE Accenture JOYCE B. MONTILLA 2020 - 2024 Utility Bill Associate MEASUREMENT AND REPORTS ANALYST Processed high volumes of customer electric utility accounts, including service connections, disconnections, meter changes, and billing corrections, while consistently meeting SLA and quality targets Investigated and resolved high-bill cases through detailed analysis of usage data, meter readings, and billing calculations, improving billing accuracy and reducing repeat customer inquiries Achieved high levels of data accuracy and compliance by validating account updates and billing adjustments against utility policies and procedures Served as internal Subject Matter Expert (SME), providing realtime support and issue resolution that improved team efficiency and reduced processing errors Delivered process and systems training to new hires and tenured staff, contributing to faster ramp-up time and improved overall team performance Coordinated directly with onshore stakeholders to implement process updates and policy changes, ensuring timely adoption and minimal operational disruption Maintained up-to-date process documentation, improving consistency, audit readiness, and knowledge retention Accenture Transaction Processing Associate 2015 - 2020 Processed insurance claims accurately and efficiently, ensuring timely resolution and adherence to company policies and SLA targets Managed and maintained provider database, updating provider information such as name, address, and contact details, ensuring data integrity and accuracy Verified and corrected provider data to reduce errors and support seamless claims processing Collaborated with internal teams to resolve discrepancies and maintain consistent, up-to-date records Supported audits and reporting by maintaining accurate documentation of provider updates and claim processing activities Regan Industrial Sales Admin Assistant 2013 - 2014 Coordinated with the sales department to process product requests and reservations, ensuring accurate and timely fulfillment Maintained and updated stock availability lists, enabling efficient tracking of inventory levels Performed daily, weekly, and monthly inventory audits, identifying discrepancies and ensuring accurate reporting Supported inventory management and stock planning by providing timely updates to sales and operations teams Streamlined inventory tracking processes, improving data accuracy and operational efficiency EDUCATION JOYCE MONTILLA Bachelor of ScienceB. in Computer Science 2009 - 2013 Don Mariano Marcos Memorial State University MEASUREMENT AND REPORTS ANALYST SKILLS Technical and Analytical Data Extraction, Transformation & Cleansing Advanced Microsoft Excel (Pivot Tables, VBA, Automation, Complex formulas) KPI Development & Performance Reporting Report & Dashboard Automation Data Analysis, Trend & Variance Analysis Data Validation & Quality Assurance Stakeholder Collaboration & Requirements Gathering Ad-hoc Reporting Administrative Email Management Scheduling Administrative Support Multitasking Organization Professional Attention to Detail, Problem Solving, Time Management REFERENCE Riena Mae Dancel Cortez Utility Bill Analyst - Accenture Philippines-- Ana Rain Rodriguez Utility Bill Associate - Accenture Philippines--