Joyce Monday

JOYCE UTITOFON MONDAY AJAO ESTATE.- CAREER OBJECTIVES Ambitious, motivated, dependable and highly resourceful professional with over five years’ experience in administrative, customer service and management related roles; spanning across sectors such as Manufacturing, Law, Banking, Finance and Advertising. I also have extensive knowledge and experience in people management, property management, office management, documentation and reporting. I am looking forward to taking up senior management roles within the administrative/office management space leveraging on my knowledge, competencies and past experience to contribute earnestly to the growth and development of the organization. • CAREER HISTORY DATA SCIENCE NIGERIA (DSN) December 2020 – Present CONTENT REVIEWER (First and last Level Reviewer) Specific Duties: • Responsible for analyzing and reviewing every audio content submitted before being released to the consumers. • Support and manage relationships between the content creators and the company. • Collaborate with the content creator to resolve, manage and settle issues. • Manage, report and give quality advice to the content creator based on feedback. • Create and manage a system that encourages users to drop feedback. • Prepare and give constructive criticism to content creator with focus on improvement delivery. OPERA PAY NIGERIA LIMITED (OPAY) May 2019-AUGUST 2020 CUSTOMER SERVICE MANAGER (REMOTE) Specific Duties: • Supervising the daily operations of the customer service department • Creating a reliable customer loyalty program • Setting customer service goals for team members and helping them reach those goals • Interacting with customers and handling customer queries and complaints in a timely manner • Maintaining relationships with profitable customers • Making weekly and monthly reports and surveys • Staying current on the latest industry trends and techniques • Directed and educated customers about the opportunities surrounding the company product. • Maintained a customer retention rate of 30% which is above the company average within my first year. • • • Confirmed and processed an average of 10 pos terminals weekly for our agents across the country. Upgraded and managed over 8000 plus accounts within my first year. Resolved transaction delay and failed issues by giving professional advice to the customers and the company based on my knowledge and experience. VIRTUAL HUB FREELANCE/ CONTRACT Virtual ASSITANT /ADMINISTRATIVE OFFICER(REMOTE) July 2016 September 2018 Specific Duties: • Prepare and present regular reports to the Head of Administration • Plan and execute annual fundraisers and other special events for clients. • Provide 24 hours office support and assistant to the Team. • Assist in the creation of print, digital, and social media content and collateral • Maintain regular communication and correspondence with donors and prospective donors. • Write marketing target script for clients and monitor implementation. • Support marketing and outreach efforts to build awareness of the organization’s mission and develop further ties with the community • Direct the work of internal administrative associate to help support development responsibilities • Maintain positive and relationship with team-mates and staffs. THE ONLINE IGNITION (360 VIRTUAL ASSISTANT) December 2018- May 2019 CUSTOMER CARE REPRESENTATIVE /CONTENT CREATOR (INTERNSHIP) Specific Duties: • • • • • • Developed and executed social media marketing strategies that translated to over 30% sales within my 6-month internship. Built, grew and managed 20% of our client’s social media accounts and content. Generated new business lead, wrote, developed and presented proposals/ interactive sections with the clients with the goal of bringing in new business to the company. Promoted team building through good communication. Developed and presented smart, creative and innovative marketing campaigns and platforms for clients. Followed up to ensure goods or services were delivered as promise. DEMISH LAW CONSULTANCY 2014 - 2015 PERSONAL ASSISTANT /CUSTOMER CARE REPRESENTATIVE Specific Duties: • Fulfilled all executive assistant duties for two top (C-suite) executives within the company. • Managed and maintained all administrative duties in the company. • Managed complex calendars and facilitated communication and logistics for the company. • Created, managed and scheduled meetings and appointments. • Managed relationships/ communication between executives and clients. • • Created and set up a communication system that saved time, resources and allowed everyone to be more productive within the organization. Created and managed filling systems/reports that saved money and time. AREAS OF EXPERTISE AND SKILLS • • • • • • • • • • • • • Proficiency in the use of Microsoft Suite (Excel, word, power point) Digital Marketing skill (Content writing, social media management, Email marketing, Copy writing and customer Relationship Management skills). Graphic Design Skill with the use of (Corel draw, Adobe Photoshop, Adobe Illustrator Pixel lap, Canva.) Data Analytic skills with the use of excel. Good research skill. Good communication skill with a positive attitude. Writing editing and proofreading skill. Negotiation and Persuasion Skill. Planning & organizing Skill. Problem Solving skill. Ability to work under pressure. Customer-Focused Internet /IT savvy CERTIFICATIONS • Google digital skill for Africa • Google Analytics • Advanced Google Analytics • Google Analytics for Power Users • LinkedIn learning Data Analytics • Email and Newsletter Marketing with LinkedIn learning • Google Ads - ACADEMIC QUALIFICATIONS National Open University Nigeria-. B.S.C Economics Government Secondary School Wuse Zone 3 Abuja- Senior School Certificate Examination (SSCE) Lee International Nursery &Primary school, Uyo- First School Leaving Certificate (FSLC) CCCCCCCCCCCCCCCCCCCCCCCCC