Joyce Marie
Balacuit
SKILLS
Customer support
With so many costumer bugging you all day asking for
refunds and cannot make successful transactions or
can't even do simple task themselves to buy from the
shopping cart, it's time to call for help.
Virtual Assistant
I have extraordinary patience to handle customer rage
and emotion.
Data Entry
Accurately input, update, and maintain databases or
spreadsheets as required.
Database Building & Research
I know that business owner/CEO should be at the tap
of everything, we all agree, but you should not be
doing it in repetition and you should not waste your
time.
Why not delegate it to someone and start putting
attention to the things that will grow your business.
-
Good year, Kabasalan Zamboanga Sibugay
28th August 2000
Social Media Management
Keeping in touch with your customers, fans, colleagues
or even strangers is hot as hard as you think.
If you will hire me, I can manage, your social media
channels like facebook, Instagram and Linkedin, and
keep updates on what is happening in your business.
Personal Assistant
I know I mean business, and just like everybody else in
the industry, a personal assistant can be great help for
you.
If you want to prepare some documents, marketing
materials, or book, your travel arrangement, I can be a
great help to you.
-
Filipino
Local
https://balacuitjoyce28.wixstudio.io/2825
EDUCATION
Bachelor of Science in Nursing,
Universidad de Zamboanga
September 2016 – July 2020 | Philippines
PROFILE
Content Creator
If you have a website like WordPress, Wix, or or
whatever you use. I can be the one who manages
content for you so that people can read the latest
update from you directly from your website.
My name is Joyce and unlike most "Virtual Assistant".
I'm a dedicated virtual assistant with a passion for
helping businesses grow through effective email
marketing strategies. With no experience in the
industry, I've honed my skills in crafting compelling
email campaigns that drive engagement, increase
open rates, and ultimately boost conversions. I can
show you that I have great skills, because I studied it.
I can also manage the content from start to finish if
you have a team and you do regular publish content.
PROJECTS
Email Marketing
Email is the lifeblood of all marketing campaigns, and
if you need to reach out to your customer or your fans.
Joyce
"I help Busy Small and Medium Business owners Work
on their Online Tasks so they can Focus on what
Matters the Most."
I can set up an email broadcast for including landing
pages, sign-up or whatever you do require.
CERTIFICATES
LANGUAGES
English
Tagalog
https://drive.google.com/file/d/1rWJ4sIO5bsvrxQkMWbUmHifPT_ZZ3YZL/view?
Cebuano
usp=drive_link
https://drive.google.com/file/d/1s7B6fpDFNawdJ_OBfOL7Z5HO4jzeGjEc/view?
usp=drive_link
https://drive.google.com/file/d/1K5KpYr3yBF4podQF3Qbi3W2quWtJhibc/view?
usp=drive_link
PROFESSIONAL EXPERIENCE
Customer Service Representative
May 2020 – March 2021
Zamboang Sibugay, Philippines
Matched patients with suitable healthcare
providers, resulting in an enhanced satisfaction
rate.
Displayed empathy and patience, leading to a
decrease in customer complaints regarding
provider-related complaints/escalations.
Facilitated smooth processes by optimizing the
workflow and maintaining requisite
documentation
Actively listened to customer concerns,
empathized with their experiences, and provided
appropriate solutions.
Documented customer interactions and
feedback, contributing to a comprehensive
knowledge base for future reference.
•
•
•
•
J&J Enterprises, Social Media Management
August 2021 – January 2022
As a social media manager, I oversee and maintain
private account on Tiktok and Instagram for my
client. My responsibility includes their inboxes,
insuring a consistent and active presence and
presenting their services in a compelling and
professional manner.
Small Business owner, Pre-love Clothes
August 2020 – December 2022
Zamboang Sibugay, Philippines
In my job in the online pre-loved clothing industry,
I did a bit of everything. I started by finding great
clothes from different sources like thrift stores and
online platforms. Then, I managed the inventory,
making sure everything was well-organized and
described accurately. I also helped with taking
photos and creating content for social media and
the website. When customers had questions or
issues, I was there to help. I worked on marketing
too, using social media and partnerships to
promote our brand and increase sales. By
analyzing data, I learned more about what our
customers liked and used that to improve our
business. Overall, I gained a lot of experience and
a deep understanding of sustainable fashion and
building a community online.
